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Elisabeth Henry

Elisabeth Henry

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location of Elisabeth HenryMartinique

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  • Timeline

  • About me

    Senior Project Manager - Passionate about project management, I have led strategic ERP and CRM implementation, Change Management and Performance Improvement projects.

  • Education

    • Académie Européenne de Coaching

      2024 - 2025
      Professional and Personal Maser Coach Coaching, personal development Graduated

      ◆ Support individuals through comprehensive coaching◆ Create a SMART action plan as part of the coaching process◆ Analyze and address the coachee's obstacles◆ Assist individuals in career transitions◆ Identify and leverage the coachee's talents and strengths◆ Develop the coachee's self-confidence and self-esteem◆ Facilitate changes◆ Conduct a motivation interview (motivation tool)◆ Diagnose stress and its factors, and provide recommendations to address it◆… Show more ◆ Support individuals through comprehensive coaching◆ Create a SMART action plan as part of the coaching process◆ Analyze and address the coachee's obstacles◆ Assist individuals in career transitions◆ Identify and leverage the coachee's talents and strengths◆ Develop the coachee's self-confidence and self-esteem◆ Facilitate changes◆ Conduct a motivation interview (motivation tool)◆ Diagnose stress and its factors, and provide recommendations to address it◆ Support professional and/or personal change Show less

    • XL Formation

      2014 - 2014
      Green Belt Lean Six Sigma Project Management Graduated

      ◆ Implement a Green Belt project using the DMAIC cycle◆ Practice with the Lean Six Sigma tools◆ Exercise the role of “Lean 6 Sigma referent” within your company◆ Lead Yellow Belt projects

    • Lycée Gérard de Nerval, Luzarches (95)

      1988 - 1989
      English-German-Spanish Diploma International Business relationships Graduated

      ◆ Foreign languages and cultures

    • Cnam

      2004 - 2005
      DESE - Diploma in High Economic Sudies Trade and international markets Graduated

      ◆ Financial international operations◆ Transport and logistics◆ Management

    • Université Sorbonne Nouvelle

      1989 - 1993
      Licence LEA Foreign languages English-German Economy and International Relationships Graduated

      ◆ Knowledge of the legal and institutional framework of international trade/Corporate management/Marketing/Intercultural management ◆ Corporate strategy/Commercial negotiation: listening and argumentation techniques to support the sale

    • ORT France

      1993 - 1994
      BTS Bilingual Executive Secretary - English Administration and Secretary Graduated

      ◆ Ensures smooth and efficient communication between different hierarchical levels and departments, as well as with foreign partners and customers◆ English facilitates international exchanges and contributes to the company's global expansion.

  • Experience

    • Manutan

      Jan 2000 - Nov 2016

      ◆ Establish a detailed forecast of incoming/outgoing flows to enable resource sizing and optimization for the call center (approximately 90 agents)◆ Create and analyze data (business reports)◆ Monitor incoming calls and Back Office activities in real time to provide recommendations to team managers◆ Create an annual workload plan and send flow forecasts to external service providers◆ Design process improvements to enhance team performance◆ Support users through organizational changes Show less

      • Customer Service Planning Manager

        Oct 2015 - Nov 2016

      • Back Office Export Manager

        Jan 2000 - Sept 2015

    • Office Depot

      Dec 2016 - Aug 2020

      ◆ Provide operational management of all call center activities (60 positions) ◆ Supervise and monitor the skills development of 4 managers (coaching, assessment, training), set objectives and implement action plans ◆ Participate in the reorganization of the department (audit of teams and work processes, search for productivity gains and deployment of multi-skilling)◆ In charge of relations with external service providers ◆ Create and analyze data, design reports (KPI, budget)◆ Monitor productivity in real time to provide team managers with recommendations◆ Develop a transformation strategy aimed at implementing cross-functional skills in Pre-Sales and Post-Sales within the Customer Relationship Management department (current assessment, HR review, training plan, inbound call planning, activity management, monitoring indicators)

      • Customer Service Activity Manager

        Apr 2019 - Aug 2020

      • Customer Service Planning Manager

        Dec 2016 - Mar 2019

    • Contentsquare

      Sept 2020 - Jun 2024
      Senior Project Manager

      ◆Coordinate project design (customer needs, functional specifications, budget, user tests, deliverables, objectives...) ◆ Frame the project and plan human, technical and financial resources ◆ Identify malfunctions and make adjustments ◆ Organize and lead follow-up meetings ◆ Liaise with external service providers ◆ Develop continuous improvement strategies

  • Licenses & Certifications

    • Career Wellness Nano Tips with Shadé Zahrai

      LinkedIn
      Jan 2023
      View certificate certificate

    • Project Management: Solving Common Project Problems

      LinkedIn
      Jun 2021
      View certificate certificate

    • How to Stop Wasting Time in Meetings

      LinkedIn
      Aug 2021
      View certificate certificate

    • Activité physique et séniors

      CAP'Formations Sport
      Dec 2024

    • Nano Tips to Enhance Your Communication with Shadé Zahrai

      LinkedIn
      Feb 2023
      View certificate certificate

    • Certification à l'outil CSI (Change Style Indicator)

      IFOD - École des métiers du coaching et de l’accompagnement
      May 2025

    • Les Essentiels de l’Intelligence Émotionnelle

      IFOD - École des métiers du coaching et de l’accompagnement
      Apr 2025

    • Transitioning from Waterfall to Agile Project Management

      LinkedIn
      Sept 2021
      View certificate certificate

    • Project Manager Burnout: Recognizing, Disrupting, and Reversing

      LinkedIn
      Oct 2022
      View certificate certificate

    • Coacher avec l'IA générative

      IFOD - École des métiers du coaching et de l’accompagnement
      Apr 2025
      View certificate certificate