Experience

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  Staffpoint oy

  Mar 2012 - May 2016

  Various customer service positions

  Sales clerk, fast-food employee etc.

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  Telia finland

  May 2016 - Sept 2016

  Technical customer service advisor
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  Vsp (vakka-suomen puhelin oy)

  Mar 2017 - Mar 2018

  Customer service agent

  As a customer service agent for VSP, I provided multi-channel customer service for two different businesses: one in the hospitality industry, the other in public transportation.

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  Turun normaalikoulu

  Sept 2017 - May 2018

  Teacher trainee

  As a part of my studies, I have completed the teacher trainee program provided by University of Turku. The year-long (60 ECTS) program included education theory as well as being on the field, teaching students in the secondary school as well as the upper secondary school. The field training took place in the highly multicultural Turun normaalikoulu. As a result of the program I gained invaluable experience in the following:- Planning and executing classes- Project Management- Working in a highly multicultural environment- Teaching in Finnish as well as English (IB-Classes) Show less

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  Telia company

  May 2018 - Sept 2021

  Technical customer service advisor

  Provided level-1 support to Telia Finland's customers. I Solved and escalated B2C and B2B customers' issues regarding problems with mobile connection and services, broadband, and TV (IPTV- and cable). I provided general IT and device support as part of Telia Helppi.I also held training sessions to our customer service advisors and conducted analyses to increase efficiency within our unit.

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  Turun kaupunki - åbo stad - city of turku

  Sept 2018 - Aug 2021

  Substitute teacher

  On-call substitute teacher for high school and upper secondary schools in Turku area.Qualified in Evangelic-lutheran christianity, Islam and history. Other subjects by demand.

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  Experis finland

  Dec 2021 - Nov 2022

  In my role as a Research Consultant I seeked out and connected talented people with fitting and exciting job opportunities. Specialized in IT-roles (software engineer, cloud engineer etc.).Work consisted of talent attraction activities (e.g. sourcing, writing job adverts), interviewing, evaluations, candidate communication. I also communicated directly with my various clients. I helped my clients define the candidate profiles, kept them up to date on the recruitment progress and provided them consultation about the candidate market and recruitment best practices.Some of the tools in use: LinkedIn Recruiter, AmazingHiring, Github, MeetFrank, Theseus, ATS___Experis is the global leader in professional resourcing, executive search and project based workforce solutions. We attract, assess and place specialist professional talent in mission-critical positions in over 50 countries Show less

  • Talent Acquisition Consultant

    Sept 2022 - Nov 2022

  • ICT Research Consultant

    Dec 2021 - Sept 2022
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  Gofore

  Nov 2022 - now

  I was end-to-end responsible recruiter for our QA, cloud, data and design positions.I organized and personally conducted hundreds interviews for candidates, assessing them. For healthy candidate pipelines, I sourced candidates actively and supported our EB and recruitment activities. I worked closely with hiring managers and assisted them in decision-making and defining recruitment strategies. Negotiated contracts with candidates and signed them. Worked in tandem with our project staffing responsibles to match recruitment candidates with project opportunities.In my role I also participated in the development of our recruitment practices and how we can deliver the best candidate experience at Gofore.___Gofore is a digitalisation company, providing consultancy services to clients. Our mission is to pioneer an ethical digital world. Show less

  • HR Solution Owner

    Nov 2024 - now

  • Recruitment Business Partner

    Nov 2022 - Nov 2024