
Timeline
About me
UX Manager at BT
Education

Vrijzinnig christelijk lyceum
1994 - 2000Vwo gymnasium
University of east anglia
2003 - 2004Msc ebusiness pass with distinctionActivities and Societies: Charity cycle London - Paris raising over 2000 pounds Subjects included eMarketing, eStrategy, eOperations Management, Organisational Behaviour, Accounting & Finance, Entrepreneurship, General & Strategic Management, and Integrated Business DecisionsThesis: 'Consumer Behaviour of Online Information Search: The effect on the consumer decision-making process'

University of east anglia
2000 - 2003Bsc honours business information systems second class honours, upper division (2:1)Activities and Societies: Member of the University Union Council, Union Representative on the International Sub Committee, Student Representative on the Computing School Board, President of the University Korfball Club Subjects included Systems Analysis, Comparative Systems Development, Statistics, Programming (JAVA), Internet Technologies, Advanced Maths, Marketing, Organisational Information Systems, Interactive Marketing, Database Systems, and Business Ethics
Experience

Foolproof
Jun 2004 - Oct 2008User experience consultantFoolproof is Europe's largest experience design specialist. Hired after a four month MSc internship as Project Manager in October 2004 to join this startup. Promoted to Usability Consultant in January 2005 and advanced into Senior UX Consultant with clients in finance, gaming, telecom, travel & retail.Responsible for the planning and management of all aspects of UCD projects which included:- Conducting heuristic and competitor reviews- Creating wireframes, low fidelity prototypes, personas and user journeys- Producing reports with actionable recommendations relating these to clients’ project and business objectives- Presenting findings and recommendations to clients.Achievements included successfully managing national and multi-national UX projects in Australia, UK, Switzerland, Germany & Holland. As well as:- Influencing the design of several UK and international financial websites- Consistently delivering projects on time and within budget whilst meeting client requirements- Establishing and retaining successful client relationships. Show less

Objective digital
Jan 2009 - Jan 2013Principal user experience consultantObjective Digital offers user experience (UX) consulting services which improve the way in which technology is designed. We research the way that people use websites and software applications, and then provide recommendations for redesigning the interface to create an optimised user experience.Hired as Senior User Experience Consultant working as the lead on many User Centred Design (UCD) projects including transformation projects, mobile and iPad, user testing, interaction design, wire framing, prototyping, and eye tracking. Along with teaching the 1 day Usability Testing course at Objective Digital.Working primarily with clients in finance & wealth as well as government, non-profit, gambling, gaming, FMCG and technology. Show less

Bt financial group
Feb 2013 - nowUx managerUX Manager at BT leading a team of designers with skill sets covering UI copy, UX and visual design. Promoted to UX Manager from Lead UX designer. Responsible for managing a team of designers as well as project delivery covering both the web and mobile app for adviser and investors. Working on planning & estimation through to concepts, user journeys, IA, detailed wireframes, interactive prototypes and customer research.Love working in cross-collaborative agile project teams as a chief user advocate where I use customer insights and best practice to inform design decisions and innovate new solutions whilst at the same time balancing the business objectives. Show less
Licenses & Certifications
- View certificate

Creativity, innovation, and change
Coursera verified certificatesOct 2013 - View certificate

Certified scrummaster® (csm®)
Scrum allianceDec 2017
Volunteer Experience
Volunteer
Issued by Conservation Volunteers Australia
Associated with Anna van EgmondUser Experience Designer volunteer
Issued by Stay Kind on Jun 2020
Associated with Anna van Egmond
Languages
- duDutch
- enEnglish
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