Simona Surdu

Experience

• 

  Cărtureşti

  Dec 2014 - Nov 2015

  Librarian
• 

  BCR

  Apr 2016 - now

  - Part of the team that launched and made George - the first intelligent banking, popular on the Romanian banking market, covering commercial actions on all channels when it comes to digital services launch, promotion, migration or activation - Manage a 3.000+ members community focused on increasing digital service awareness and usage both in Headquarters and Network (internally & externally)- Organize events (central and local) dedicated to promoting digital channels and aimed to increase activation rate & awareness on how people and technology should work together in order to increase client satisfaction - Involved in disruptive projects for the Romanian banking market, like 100% digital on-boarding and activation of clients on the digital channels- Contribute at launching and promoting Internet & Mobile Banking solutions aimed to make customer journey simple & funOther responsibilities:- Design specific marketing and communication materials to increase digital awareness both internally and externally (innovation reports, products & services presentations, training materials) - Define and manage central sales processes related to selling digital services (also optimize existing multi-channel processes)- Define regulation and procedures related to operations performed via digital channels - Work with marketing & communication teams to create external communication materials (newsletters, flyers, demos and other product related materials) Show less * HR-Screenings, meant to identify the best candidates that applied for open positions based on certain criteria.-Postings, updating, and modifying/creating job descriptions to find suitable candidates using the following recruitment platforms: Hipo, Bestjobs, LinkedIn Recruiter, SmartDreamers.-Administrating and updating databases with past and recently created candidates in order to keep track of their current status and profiles.-Searching for the right people on the recruiting platforms mentioned above and also reviewing internal or external recommendations.-Keeping in touch with the candidates, calling and programming them for interviews, informing them about the recruitment process status and mailing them accordingly.-Using the internal IRecruitment software to register and keep track of the old/new employees.-Assisting interviews providing feedback for the candidates and also participating in the employees evaluation sessions.* TRAINING-organize training sessions for Retail & Corporate Network (planning, invitations, logistics) Show less

  • Digital Engagement Specialist

    Jul 2020 - now

  • Retail Channels Manager - Digital Banking Division

    Feb 2019 - Jul 2020

  • Strategy Expert - Digital Banking Division

    Feb 2018 - Feb 2019

  • Multichannel Expert - Digital Banking Division

    Jan 2017 - Feb 2018

  • Human Resources & Training

    Apr 2016 - Dec 2016