Ylli Seitaj

Experience

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  Vodafone

  Mar 2012 - Jan 2023

  ▪ Configuring and troubleshooting local IP systems serving to Vodafone Albania's network▪ Implementing, administering and monitoring local LAN and WAN (for example Switches, Routers, Firewalls, etc.), ensuring high/ continuous availability of services to authorized users and customers.▪ Maintain network operations equipment and respective software, ensuring efficient operations.▪ Participation in a variety of IP&TX planning activities, in collaboration with GNED and vendors.▪ Participation in network security initiatives.▪ Respond to emergency situations as needed to resolving immediate issues and follow emergency escalations / notifications. Show less ▪ Respond to alarms and clear all faults as quickly as possible, giving priority to service affecting faults. ▪ To minimise time to repair for network and services related faults ▪ Execute the work order and update the related data records ▪ Liaise effectively with NS engineers to achieve minimum down time and assist with third party in the implementation of maintenance, expansion, upgrade activities, etc ▪ Configure new network components and bring them into service, expand the capacity of existing network components in line with network growth plan▪ Ensure that the network and services operate at optimum quality and efficiency levels and that operation targets are maintained and exceeded where possible ▪ To ensure rapid and accurate configuration of network entities, technical solutions to customers problems, responses to customer care ▪ Network service performance monitoring (Live KPI monitoring and 1st level of intervention)▪ Customer Service Desk▪ Wholesale service support ▪ Service Incident and Problem Management: Incident Analysis, Notification, Update and Escalation▪ Service continuity / disaster recovery management▪ Reporting: produce daily reports on Network Elements Availability▪ Local interface to Regional NOC for monitoring activities, manage the internal escalation and the communication to Contact Center▪ Regulatory and Security SPOC Show less

  • Data Network Engineer

    Mar 2020 - Jan 2023

  • 24/7 Services Assurance Center Engineer

    Mar 2012 - Feb 2020
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  Fortinet

  Feb 2023 - now

  Network Engineer

  ▪ Providing technical support and assistance to Fortinet certified partners and customers▪ Running real-time troubleshooting sessions with partners/customers▪ Testing and reproducing partner/customer issues in Laboratory▪ Reporting Software/Hardware related issues to R&D department