Yaphet Bruce

Experience

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  NYC Citywide Administrative Services

  Jun 2012 - now

  Monitor (Seasonal Part Time)

  In this position, I monitor hallways during testing events. I help to facilitate the timely completion of weekend testing activities, and I make sure that candidates reach the correct test location.

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  Coney Island Job Center

  Apr 2013 - Jun 2013

  Office Clerk Intern

  In this position, I validated documents, and I also organized them in alphabetical and numerical order. I also collaborated with staff at the front desk on administrative tasks, and I communicated directly with customers. This role additionally gave me the chance to guide customers to the correct offices or other destinations. I developed strong connections with coworkers and customers in this position. In fact, I assisted 20+ customers with food stamps or child assistance cases. I also expedited the process of helping a large number of customers on a hot summer day. Initially, a line of customers was long, and many customers became irate, demanding help immediately. I assisted senior staff by examining their appointment letters and informing their interviewees that their clients were ready to see them. This drastically improved the number of people being helped within a few hours. Show less

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  New York City Department of Probations

  Apr 2014 - Jul 2014

  New York City Probation Intern

  In this job, I entered data into a computer via MS Word and Excel. I also used Word to type audits. I furthermore reviewed court records and witnessed interviews between probation officers and their clients. My additional duties included compiling and managing case files for 30+ people. One of my biggest accomplishments in this role was being able to draft an audit on many of supervisor’s cases, as well as organizing the cases in alphabetical order in Word to make them easier to access; I managed to complete this multifaceted project on time. Show less

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  Better Business Bureau Serving Metropolitan New York

  Dec 2014 - Mar 2015

  Dispute Resolution Analyst Intern

  In this job position, I referred consumers to the New York City Department of Consumer Affairs to resolve BBB complaints. I successfully mediated disputes between consumers and businesses via telephone and email, with a focus on identifying common ground. I managed an active caseload of 40+ people daily. In one situation, I was able to satiate a customer who was initially dissatisfied with the outcome of the dispute mediation process, thus ultimately resolving the case.

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  Hillary for America

  Aug 2016 - Nov 2016

  Communications Intern

  Transcribed audio files of Hillary Clinton, Bill Clinton, and surrogates, and sent them to the appropriate channels. Organized Hillary’s and running mate Tim Kaine’s audio interview files into MS Excel for ease of use after transcribing them, and sent appropriate files to supervisor for approval; completed task by 6 p.m. deadline. Sent press RSVPs to members of the press for events.

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  IKEA

  Dec 2016 - now

  In this position, I ensure the efficient fulfillment of customer orders in various sales channels in the store. I make sure that the inventory is accurate upon receiving inbound goods, and I flow products to their final selling locations. One of my biggest accomplishments in this role is that I met sales, inventory, and customer service goals at a time when the store was unusually busy with a large number of customers and needed support from other departments to handle the inventory. I also helped to drive the smooth operation of the store during a disruptive renovation project. At the time, the escalator could not be operated as normal, so I made the suggestion to reverse the escalator so that it would go up instead of down. This ultimately enabled us to achieve our inventory goals by bringing carts and thus all necessary inventory into the store. Show less In this role, I assist customers in loading merchandise into their vehicles and in returning merchandise. I also maintain a balanced cart flow throughout the store/ home delivery areas. I work closely with furniture pickup and warehouse staff to ensure the integrity of merchandise. I furthermore report inoperable equipment to managers. In this position, I retrieve shopping carts from parking areas and ensure that loading zones remain clear as well. My other job duties include disassembling merchandise when necessary. I am also responsible for ensuring a safe working environment for co-workers, customers, and visitors, as well as reporting any safety hazards or concerns. I communicate effectively to managers any customer issues/concerns that cannot be resolved. Show less

  • Prep and Flow Co-Worker

    Oct 2017 - now

  • Carts Co-Worker

    Dec 2016 - Oct 2017