Monwabisi Sabuka

Experience

• 

  Standard Bank South Africa

  Jun 2012 - Jan 2013

  Sales Consultant

  Key responsibilities• Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads• Participation in ad hoc campaigns as determined from time to time by Contact Centre Management• Monitoring of personal performance relative to contact center productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made• Ensure productivity requirements are adhered to• Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately• Ensure favourable CEBS ratings by consistently promoting quality interactions with customers and prospective customers• Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre managementKey performance measure• Target achievement of premium sales & quotes - Lead to quote and quote to sale ratios, call to quote ratios and sales made• Accurate capture of required information• Informative & accurate communication to our clients• Minimum Call audit rating of 98%• Achieve 100% compliance• Conversion rate• CEBS achieved a score above 9• Productivity 100% ( talk time, sign in time, etc)• Behaviours must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values.Internal and external relationships• Build and maintain a favorable relationship with customers, supervisors and all internal stakeholders.• The key to maintaining this relationship is the building of long-term customer loyalty through customer relationship management. Show less

• 

  South African Navy

  Feb 2013 - Mar 2023

  Left with an Honourable Discharge after 10 years of service.

  • Information Systems Security Officer

    Jan 2020 - Mar 2023

  • IT Support Engineer

    Feb 2015 - Dec 2020

  • IT Help Desk Technician

    Feb 2013 - Jan 2015
• 

  C3SA_UCT

  Apr 2023 - Dec 2023

  Cybersecurity Research Assistant
• 

  Amazon Web Services (AWS)

  Jan 2024 - Oct 2024

  IT Support Associate II (GSD)
• 

  SITA SOC (Ltd)

  Nov 2024 - now

  Information Security Specialist