Hergys Suli

Experience

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  Tecnostart S.R.L

  Jun 2001 - Oct 2001

  PR and Interpreter from Albanian - Italian

  Interpreter from Albanian to Italian and reverse of several documents as contracts , projects and other communications from Albania as emails , fax .

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  Hotel Rivamare

  Jun 2003 - Oct 2003

  PR Information and Customer Service

  Management of the reservation and accommodation in the structure , following all the check in and check out procedures .

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  Vodafone

  Jul 2009 - Sept 2011

  Account Manager for South Albania for HVSME and Corporate Accounts for Tirana

  • Identify, acquire and maintain respective accounts (Corporate, SME ), initiate approach to them aiming to establish good relationship for a long positive cooperation;• Analyse potential customers, prepare the proposal of products and serviced tailored as per their needs, present it to the customer and follow up until customer acquisition; In charge for customer follow up, ensure that customer is satisfied with current situation and takes care for all issues raised by them; • Ensure excellence on after sales service for these accounts working with operations;• Quantitative and qualitative target achievement on monthly basis; • Report on competitive offers in the market; Show less

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  Plus Communication

  Sept 2011 - Sept 2015

  • Monthly quantitative target achievements and qualitative performance of the Retail Sales team;• Maintaining a growth trend of the Retail Business Activity, though monitoring direct staff, finding new dealers/distributors and expanding Sales Points;• Preparing end-of-month reports and presentations of the achievements of Retail Sales Team;• Managing relations with distributors and dealers. Key player in selection process of partners aiming always dedicated and wealthy ones;• Drives, as key member, different projects including adequate product design and launch, technical pre and after sales support to all channels, mystery shoppers campaigns;• Manages owned and Franchise shops overall performance. Provides monthly reports specifically on owned shops performance and profitability;• Works with Commercial Support to ensure proper management of stock of numbers and accessories as needed Ensures staff is trained and knows products and services well;• Works with Head of Corporate Sales to ensure smooth corporate sales process with owned and franchise shops, and other authorized POS;• Works closely with Retail Marketing Team in order to ensure that every point of sale is branded, with stickers, posters or with leaflets accordingly to the latest communication plan. • Proposes to Sales Director relevant commission and distribution schemes for specific dealers/distributors or for the whole retail network;• Ensures that maximum availability of products in the market;• Ensures excellent performance and best quality of the retail chain (both owned and franchised shops);• Performs Monthly and Semester performance evaluation of the R&D Team; Show less • Identify, acquire and maintain respective accounts (Corporate, SME or Public Institutions), initiate approach to them aiming to establish good relationship for a long positive cooperation;• Analyse potential customers, prepare the proposal of products and serviced tailored as per their needs, present it to the customer and follow up until customer acquisition; In charge for customer follow up, ensure that customer is satisfied with current situation and takes care for all issues raised by them; • Ensure excellence on after sales service for these accounts working with operations;• Quantitative and qualitative target achievement on monthly basis; • Report on competitive offers in the market; Show less

  • Head of Retail and Distribution

    Dec 2013 - Sept 2015

  • Prepaid Area Manager Supervisor

    Apr 2012 - Dec 2013

  • Senior Corporate Account Manager

    Sept 2011 - Apr 2012
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  DIAGONAL PROJEKTIM DHE ZBATIM

  Dec 2015 - Sept 2016

  Sales Director

  I have to coordinate the different entrepreneurs in order to respect the contracts and deadlines . I must organize all the sales channels with new and efficient system to guarantee sales process , from the advertising part to the visits and at last to the contracting procedure .I must prepare and control the relative permissions from the local and government authorities and guarantee the fulfillment of the processes in time. I have to coordinate the customer requests with the entrepreneurs . I have to guarantee best price and provide best contracts conditions for every material or works of the project . Representative at the assemble of the directors for DPZ Shpk in the project "Turdiu Center " . Marketing strategy .Create and develop all the promotional campaigns in order to guarantee best results.Menage the relations with the media and control the media campaigns for the company . Fulfill all the customers report and organize the CRM in order to guarantee best results.Organize and decide for all the construction fairs and have to be present in all the workshops and training . Show less

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  Smartpoint / BALFIN - Balkan Finance Investment Group

  Sept 2016 - Jan 2022

  Business Unit Manager

  Developing a new concept of retail chain focused on top products and best brands for handset , gadgets and accessories for the biggest investment group in the area BALFIN Group . Offering all the services in one stop shop in the best spots in Tirana with high qualified staff and in a brand new idea for the Albanian market of the electronic goods and communication service . Direct reporting at Ceo of Neptun . Direct contact and partnership with several credit institutes as Final and Iute Credit . During this period we have develop different bundles in order to have a very competitive product for our customers . We have collaborate in order to have the short time possible on the response to the customer . Direct collaboration and decison maker in all the monthly marketing plans . Confirming the final marketing products and part of the brain storms in the managerial meetings. Recrutment of all the benieth levels in Smartpoint organization. Part of the team on all the on line marketing and on the building of the web page for Smartpoint. Show less

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  BALFIN Group

  Sept 2017 - Apr 2021

  Bussines unit manager
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  Travel Blue

  Nov 2021 - Mar 2023

  Area Sales Manager

  Travel and comodity products . Travel Blue is the biggest travel products provider such are neck pillow , eye masks and other very used products used by travelers and not only . The other brands part of the group are Anomeo , ZZoom and Lexhingham .

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  Smartycom AG

  Feb 2022 - now

  Sales Manager for Southeast Europe

  Distribution of travel accessories , smart gadgets , handset accessories