David Tyner, MPA

Experience

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  Ricoh USA, Inc.

  May 2001 - May 2011

  Operations Manager, Tier II

  Successfully aligned business planning and financial processes with performance improvement andbusiness risk-management activities.Oversee 25 direct report, and 40 indirect report (union & non-union) employees and $2.5 million budget in driving process improvements throughout the operation, as well as improving operating performance of application processing, policy issuance, billing, commissions, and customer service.Managed project resources, progress, completion timeframes, and budget while exceeding keyoperational performance targets.Participated and led investigations in partnership with Chief Security Officer (CSO) of clients; partnered with law enforcement agencies in criminal investigations involving fraud, theft, and safety violations.Directed Account Payable/Receivable and expense control procedures, including bank and account reconciliation, cash receipts, disbursements, billing, invoicing, purchase orders and inventory verification, chargeback’s, and preparation of daily deposits.Designed and implemented process-improvement initiative, achieving $5-million cost reduction over 10 years.Ensured revenue growth, business P&L, and operations management.Member of the Ethics Committee, and the Safety Committee (MSDS SME)Deployed LEAN Six Sigma DMAIC paired with Total Quality Management (TQM) methodology while leading high-level, cross-functional teams in mission-critical process-redesign projects, resulting in: − 311% improvement in product accuracy/reliability− 75 % FTE reduction through improved efficiencies− 35% reduction in process defect and deficit− 20% reduction in vendor costs− 37% reduction in application issues− 45% improvement in overall internal customer satisfaction rating− 40 percent reduction in policy errors Show less

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  Oregon Employment Department

  May 2012 - Jan 2019

  Provided analysis of “voice-of-customer”, stakeholder and agency employees and management data to be translated into strategic themes, thereby allowing the data to be leveraged for data driven decision making within the agency Strategic Plan initiative. Working collaboratively with Strategic Planning team members and key business stakeholders, sister agencies, community partners, front-line staff, internal management, OED executive board, and the Governor’s Office.Demonstrated ability researching and synthesizing information from various sources into concise and easily understood documents.Provide ad-hoc analyst of complex data for trends, themes, and insights on the impact of operations. Build credibility, establish rapport and maintain collaborative relationships with Strategic Planning team members and key business stakeholders at all levels, including those external to the agency. Identify, filter, sort, and analyze complex data sets. Perform technical analysis of SOAR session data to identify trends and provide feedback for strategic planning and risk mitigation planning. Compile and Present finding and analysis results to agency executive leadership both orally and in writing. Provide proactive analytics and reporting to improve and align for strategic goals. Gathering and effectively communicating insights Create complex Excel data sheet documents. Ability to prioritize, organize and coordinate a variety of projects and tasks simultaneously. Create and document transitional closeout documents. Show less Recruited to design, implement and lead pilot program projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development to meet Department of Labor and agency expectations through training specialized in improving individual and organizational performance standards. Triaged general 54% of inquiry calls, increasing production efficiency of UI Adjudications by 37% and BES phone staff by 78%. Created a Resource Workbook for all frontline staff to provide individual customer centric reemployment services for job search resources, community partnerships, vocational education specific by region from Southern Washington to Northern California that provided an increase of customers finding gainful employment of 48% within the first eight weeks of unemployment.Engage community partnerships, demonstrating a strong aptitude for business development, effective communication, strategic planning, and financial planning.Supported business strategies/objectives by developing, implementing, and enforcing performance-measurements to substantially improve integration of quality, operational, and financial information.Evaluate agency policies and procedures, and well as UI program requirements. Determine impact on program and operational effectiveness. Recommend updates that will offer positive improvements.Develop long and short-range goals and plans that ensured the work produced throughout the State met agency expectations and statutory requirements.Responsible for hiring, onboarding, and transforming employees into successful, well-trained, self-directed, motivated, and empowered businesspeople.Define process and tools approach best suited to each project depending on the project specifics and agency goals, creating charters, detailed project road maps, plans, schedules, risk analysis and work breakdown structures (WBS). Show less

  • Strategic Planning Analyst

    May 2018 - Jan 2019

  • Unemployment Insurance Claims Manager

    Apr 2016 - May 2018

  • Employment Adjudicator

    Mar 2015 - Apr 2016

  • Business and Employment Specialist

    Jul 2013 - Mar 2015

  • Office Specialist 2

    May 2012 - Jul 2013
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  Oregon Health Authority

  Jan 2019 - now

  Certification Manager; Oregon Vital Records