Kristen Ganse

Experience

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  3 Mart Azizoğlu Primary School

  Feb 2012 - May 2012

  Student Teacher
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  Wild Plum Center

  Aug 2012 - May 2013

  Lead Teacher
• 

  Primrose Schools

  Aug 2013 - May 2014

  Lead Teacher
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  Summit Hill Elementary

  Aug 2014 - May 2016

  Elementary School Teacher

  Special Education and General Education Elementary Teacher.

• 

  Standford University

  Sept 2014 - May 2016

  AK12DC Design Thinking Team Member

  Selected as one of four educators from Summit Hill faculty for metro Atlanta school innovation project. Collaborated cross-functionally with public and private schools in the metro Atlanta area in partnership with the Hasso Plattner Institute of Design at Stanford University.Learned and used design thinking to solve complex issues within Metro Atlanta schools and community.AK12DC Website: http://www.atlantak12designchallenge.com

• 

  Hawkes Learning

  Jul 2016 - Nov 2022

  Senior Training and Support Specialist

  Onboard, manage, and provide ongoing support to 400+ client contacts at Hawkes’ most intricate and technical accounts.Build customized implementation plans and training resources, reviewing consistently to adjust to everchanging client needs.Provide consultative services to clients throughout the life cycle of the account and share best practices to seamlessly integrate Hawkes Learning into their classroom curricula and teaching practices.Retained >99% of account revenue (~$2 million) over past two years and 95%+ over five years with the company by implementing strategies to grow and retain partnerships and mitigate risk within the accounts.Work cross-functionally to create unique solutions to support accounts at scale.Conduct online and in-person trainings and consultative meetings (300+/year on average) to both onboard and continuously educate customers on best practices, recommended set ups, and inform of new tools and features.Utilize scaled communication strategies including email campaigns and webinars to efficiently reach a wide range of customers.Create and update internal and external training documentation including creation of audio and video scripts. Show less

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  12twenty

  Nov 2022 - now

  • Senior Manager, Account Management

    Oct 2023 - now

  • Customer Success Manager

    Nov 2022 - Oct 2023