Kristen Ganse

Kristen Ganse

Student Teacher

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location of Kristen GanseCharleston, South Carolina Metropolitan Area

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  • Timeline

  • About me

    Senior Manager of Account Management | Strengthening Client Relationships and Driving Growth

  • Education

    • Georgia State University

      -
      Bachelor of Education - BEd
  • Experience

    • 3 Mart Azizoğlu Primary School

      Feb 2012 - May 2012
      Student Teacher
    • Wild Plum Center

      Aug 2012 - May 2013
      Lead Teacher
    • Primrose Schools

      Aug 2013 - May 2014
      Lead Teacher
    • Summit Hill Elementary

      Aug 2014 - May 2016
      Elementary School Teacher

      Special Education and General Education Elementary Teacher.

    • Standford University

      Sept 2014 - May 2016
      AK12DC Design Thinking Team Member

      Selected as one of four educators from Summit Hill faculty for metro Atlanta school innovation project. Collaborated cross-functionally with public and private schools in the metro Atlanta area in partnership with the Hasso Plattner Institute of Design at Stanford University.Learned and used design thinking to solve complex issues within Metro Atlanta schools and community.AK12DC Website: http://www.atlantak12designchallenge.com

    • Hawkes Learning

      Jul 2016 - Nov 2022
      Senior Training and Support Specialist

      Onboard, manage, and provide ongoing support to 400+ client contacts at Hawkes’ most intricate and technical accounts.Build customized implementation plans and training resources, reviewing consistently to adjust to everchanging client needs.Provide consultative services to clients throughout the life cycle of the account and share best practices to seamlessly integrate Hawkes Learning into their classroom curricula and teaching practices.Retained >99% of account revenue (~$2 million) over past two years and 95%+ over five years with the company by implementing strategies to grow and retain partnerships and mitigate risk within the accounts.Work cross-functionally to create unique solutions to support accounts at scale.Conduct online and in-person trainings and consultative meetings (300+/year on average) to both onboard and continuously educate customers on best practices, recommended set ups, and inform of new tools and features.Utilize scaled communication strategies including email campaigns and webinars to efficiently reach a wide range of customers.Create and update internal and external training documentation including creation of audio and video scripts. Show less

    • 12twenty

      Nov 2022 - now
      • Senior Manager, Account Management

        Oct 2023 - now
      • Customer Success Manager

        Nov 2022 - Oct 2023
  • Licenses & Certifications

    • Design Thinking

      Stanford University