Ayushi Riya Ecka

Experience

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  AIESEC India

  Oct 2015 - Oct 2016

  Team Leader

  Branding various AIESEC products through interactive sessions and creatives.Making students realize their potential and sending them for internships.

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  TheCollegeFever

  Jun 2016 - Jul 2016

  Internship

  Worked as an Intern in Business Development Team.

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  MCaffeine

  Jun 2021 - Apr 2022

  Data Analyst

   Built weekly and monthly Last-Mile Delivery Analysis Report using Shopify and Shiprocket data in MS Excel(Advanced Excel, macros) to optimize delivery time and deployed it. Analyzed warehouse performance & courier partner performance through various metrics to reduce number of RTO orders, look for alternatives to increase efficiency of both warehouse and courier Partner. Developed & implemented various report templates for customer-connect team using advanced excel, macros. Analyzed agents’ performance& customer query tickets daily, weekly & monthly Built query category templates for root cause analysis of RTO and cancelled orders to enable stakeholders to make fact-driven decisions. Built automated reports for customer connect team, resulting in 70 per cent decrease in reporting time  Improved data visibility for the organization and removed redundant data sources count from 4 to 1 Maintained daily dashboard with all the metrics visibility for multiple departments for daily DWM Show less

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  Zepto

  May 2022 - Jan 2023

  Program Manager

  * Ensured great customer experience by managing data of an early phase supply chain with multi hierarchy team of 15000+ Zeptons which can successfully execute ~2.5 lakhs of shipments everyday within committed time Leading Pan India Manual Reassignment & manual delivery marked to ensure smooth customer experience  Build model to analyze daily stress stores & onboarded 3PL for delivery, tracked metrics of 3PLwith Zepto stnds. Spearheaded RSI performance enhancement prog, introduced data driven quantifiable measures for evaluation Created, analyzed performance metrics of different reporting teams & take necessary actions of improvement Designed RnR program for pan India delivery support, improved downstream attrition rate & shift adherence Identify potential opportunities/challenges in last mile department &drive projects to address them Stakeholder Management: Liaison with Analytics, City Ops, Rider Network, Supply Planning Built and implement SOPs. Manage workflow & day to day Ops to ensure compliance in logistics in all areas Strategize and Execute central initiatives as well as contribute with ideas for effectively operation scaling up Show less