
Kristin Allan
Customer Service/System Support

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About me
Director at HR Transformation, EY People Advisory Services
Education

Macquarie University
2000 - 2002
Experience

Time Magazine
Jan 1997 - Jan 1999Customer Service/System Support
Clifton & Associates, Inc.
Jan 2006 - Aug 2007Facility Manager•Coordinating a team of 16 staff•Organising internal, external and regional events•Assistance in training of new and existing staff •Develop and implement new processes and procedures •Rostering of casual staff•Managing a schedule of 50 training rooms•Liaise with Account Managers and BDMs, pass on new sales leads•Investigate issues and implement preventative measures

Talent2
Aug 2007 - Mar 2010Design and sales of comprehensive Managed Learning Services across the Talent2 Optimise business. Develop client networks to ensure on-going sales and referrals. Build Talent2 profile as a Managed Learning Service provider in the market place.•Responsible for liaising with HR Manager/Consultants •New client acquisition through client visits, cold calling and referrals.•Developing new products to cater to the market and client needs.•Developing marketing strategies, campaigns and tiered service offerings to our client segments. •Developing new marketing leads and delivering strategic marketing plans Show less Responsible for the design and management of programme administration and logistics processes as a Learning and Development specialist. This included managing projects and people in both call centre and learning and development environments. From managing in-house training programs, acquisition and retention campaigns and working with leading organisations in the financial services, aviation, telco, government and media sectors•Operations management and client service delivery•Team leadership, management, development and training•Systems, processes and technology•Client negotiations•Revenue and profitability Show less
Business Development Manager
Jul 2009 - Mar 2010NSW Service Delivery Manager
Aug 2007 - Jul 2009

Vantage Recruitment
Apr 2010 - Dec 2011Recruitment ConsultantWorking within a team specialising in Accounting & Finance, recruiting executive level roles ranging from $70 000 - $250 000 within the Financial Services sectors.•Manage the end to end recruitment process to source high calibre candidates for a variety of roles•Forge strong working relationships with external suppliers to maximise our exposure to the candidate market and deliver tailored recruitment solutions to the business •Build knowledge and network within the financial services sector•Maintain accurate records on designated systems throughout the recruitment process•Partner with hiring managers to understand the candidate profiles and business requirements for vacant roles •Facilitate the candidate selection and offer process Show less

Australian Institute of Management NSW & ACT
Jan 2012 - Dec 2012Client Account Manager
DDG - Daya Dimensi Global
Jan 2013 - Apr 2018SF [SAP] BizX certified on the following SuccessFactors Mastery modules:• Intro to Mastery, Recruiting Management, Recruiting Marketing, Learning Management Sysytem Responsibilities and Duties include:• Managing project and client relationship throughout the SF BizX implementation process• Facilitating discovery meetings with the client to assist in defining the most appropriate implementation strategy to support client’s business needs and requirements• Provide best-practice guidance on client and system processes • Develop and facilitate train-the-trainer [TTT], administrative and reporting training to clients • Striving to work consistently within projects timelines and budget while maintaining a high level of client satisfaction Show less
Team Lead - [SuccessFactors] Resourcing, Onboarding and Learning
Jul 2015 - Apr 2018SuccessFactors Functional Lead
Jan 2013 - Jun 2015

EPI-USE
Apr 2018 - Apr 2021SuccessFactors Recruitment Execution and Onboarding Consultant/Solution Architect
EY
May 2021 - nowDirector at HR Transformation, EY People Advisory Services
Jul 2023 - nowSenior Manager at EY People Advisory Services
May 2021 - Jul 2023
Licenses & Certifications
- View certificate

SAP Certified Application Associate - SAP SuccessFactors Learning Management 2020
SAP Certified Application Associate - SAP SuccessFactors Learning Management 2020 - View certificate

SAP Certified Professional Application Consultant for SAP SuccessFactors Recruiting Marketing
SAP SE - View certificate

SAP Certified Professional Application Consultant for SAP SuccessFactors Recruiting Management
SAP SEApr 2020 - View certificate

SAP Certified Application Associate - SAP SuccessFactors Onboarding 2.0 2020
SAP SEJan 2020 - View certificate

SAP Certified Application Associate - SAP SuccessFactors Recruiting Management 2019
SAP SEFeb 2013 - View certificate

SAP Certified Application Associate - SAP SuccessFactors Employee Central 2020
SAPSept 2020 - View certificate

SAP Certified Professional Application Consultant for SAP SuccessFactors Onboarding 1.0
SAPSept 2020
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