Pascal Smet

Experience

• 

  Codenet N.V.

  Jan 1998 - Feb 2004

  Team leader Field Service and Support Engineers (10 engineers)Coordinator of field operations and service affecting network operationsSetting up and managing the team budget within the predefined targetsResponsible for the weekly planning, service affecting network planning, long vision planning, holiday planning and on call/maintenance planningFollow up and evaluate field engineers, setting up and guide personal development plans, recruitment new candidates Extended monthly reporting towards higher management teamSetting up and process of work orders and intervention ordersDevelopment of new procedures (technical and non-technical)Giving training of implementation procedures and administrative procedures Show less

  • Intervention Team Manager

    Jun 1999 - Feb 2004

  • Field Service and Support Engineer

    Jan 1998 - May 1999
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  Telenet

  Mar 2004 - Nov 2005

  Provide support at team manager and responsible logistics business marketResponsible planning, interventions, holiday planning, reporting, test equipment and followup customer satisfaction surveys Description: see Intervention Team Manager Codenet N.V.Developing procedures integration between the field installations teams of Codenet and Telenet

  • Team Manager Support and Responsible Logistics

    Jul 2004 - Nov 2005

  • Intervention Team Manager

    Mar 2004 - Jun 2004
• 

  Transcom S.A.

  Sept 2006 - Dec 2006

  Business Manager

  Member of management teamResponsible 3 callcenter departments: Inbound, Credit Control & Back Office (4 teamleaders, 80 agents)Responsible various projects, cost/profit calculationGuide and follow up evaluation and personal development plans teamleadersCustomer relationship management, responsible to achieve predefined SLA's

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  KONE

  Jan 2007 - Mar 2008

  Field Supervisor New Elevators Brussels (10 field technicians)Project management and customer relationship managementComplete follow up implementation new elevators in the Brussels and Brabant Wallon area: cost analysis, preparation construction site, follow up site, guidance safety inspection by official control and inspection organism and handover to customerResponsible safety on site for field technicians and third parties at elevator area Team Manager Field Modernization Division Elevators (10 field technicians)Project management and customer relationship managementComplete follow up modernization process of elevators in the Brussels area: cost analysis, preparation construction site, follow up site, guidance safety inspection by official control and inspection organism and handover to customer Responsible safety on site for field technicians and third parties at elevator area

  • Field Supervisor New Elevators Brussels

    Jan 2008 - Mar 2008

  • Field Supervisor Modernization Brussels

    Jan 2007 - Dec 2007
• 

  Colt Technology Services

  Apr 2008 - now

  Responsible Installations team (11 engineers) and contractorsManaging a team of field engineers, node engineers, lead technicians, planner and store keeper in Belgium for the implementation and maintenance of various servicesResponsible team budget, achieving the predefined targets (MRR, ACW and various KPI's) within the budgetFollow up, evaluate and setting up personal development plans for the various team membersResponsible field planning in the most efficient way, holiday planing, planned works/emergency works and oncall/maintenance planning Responsible logistics Belgium (1 storekeeper): consumables, telecomequpment, equipment installs and interventions, tools and testers Show less

  • Director Service Delivery BeLux

    Dec 2016 - now

  • Service Delivery Manager

    May 2014 - Nov 2016

  • Service Delivery Manager

    Apr 2008 - Apr 2014