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Jose Luis Loja Hoyos

Jose Luis Loja Hoyos

Followers of Jose Luis Loja Hoyos1000 followers
location of Jose Luis Loja HoyosWinnipeg, Manitoba, Canada

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  • Timeline

  • About me

    Senior Manager | Project Management | Scrum Master | SAP S4Hana | Business Consulting and Delivery

  • Education

    • Instituto Superior Tecnológico Privado CIBERTEC

      1994 - 1997
      Technical Professional in Computers and Informatics

      fifth superior

    • Red River College Polytechnic

      2021 - 2023
      Diploma Business Technology Management Applied Computer Education Cumulative GPA: 4.5

      This program is designed to provide you with the knowledge and skill set required to analyze, design and manage projects and businesses in the area of information technology (IT). The Business Technology Management diploma program builds upon a combined set of IT, and Business courses.- Mentor in the first Sprint to Innovate The High School Challenge May 2022 with the goal to learn innovation, be creative, build relationships, problem solving and develop solutions for a real world… Show more This program is designed to provide you with the knowledge and skill set required to analyze, design and manage projects and businesses in the area of information technology (IT). The Business Technology Management diploma program builds upon a combined set of IT, and Business courses.- Mentor in the first Sprint to Innovate The High School Challenge May 2022 with the goal to learn innovation, be creative, build relationships, problem solving and develop solutions for a real world challenge.- Volunteer (Moderator and Risk Manager) in the first Inspire Conference 2022 with the goal of connecting IT professionals with our ACE students. Show less

    • MIT Sloan Executive Education

      2019 - 2019
      Digital Transformation: Transformación De Los Negocios A Gran Escala Management

    • Universidad Peruana de Ciencias Aplicadas

      1998 - 2002
      Engineer's degree Management Information Systems

    • MIT Sloan Executive Education

      2019 - 2019
      Design Thinking: Innovation of products and services Management

  • Experience

    • Procter & Gamble

      Mar 1997 - Jul 2003

      SAP Support for LA (10 countries) - Sales & Distribution ModuleProblem, Incident & Change management Project Leader for P&G Peru Customer Service & Logistic. Project Country leader for P&G Order Acquisition Tools for Customer & Business Development (CBD) - High Frequency StoresBudget planning for CBD – High Frequency Stores Problem, Incident & Change management for CBD (End to End Support Application and Infrastructure)Project Country leader for P&G Sales Information Systems. Project Country leader for P&G Order Acquisition Tools for Customer & Business Development (CBD) -High Frequency Stores.Budget planning for CBD – High Frequency Stores Problem, Incident & Change management for CBD

      • ITBS CS&L - SAP Single Point of Contact for Peru

        Dec 2001 - Jul 2003

      • Information Technology - Retail & Selling

        Aug 1997 - Nov 2001

      • Management System - Internship

        Mar 1997 - Jul 1997

    • Hewlett-Packard

      Jun 2003 - Jul 2014

      Project ManagerResponsible to manage projects in SAP Sales and Distribution Module, Product Supply, and Order Acquisitions Tools for LA.Specialist of SAP Modules: Order, Shipping & Billing, Account Receivable, Transportation & Freight, Sales Information System, Order Acquisitions Tools and Purchasing.Managed projects from medium to large/key projects. Problem, Incident & Change managementResponsible to approve and validate the changes for P&G LA CS&L.Resolve the incident, change and problem within SLA.Specialist of SAP Modules: Order, Shipping & Billing, Account Receivable, Transportation & Freight, Sales Information System, Order Acquisitions Tools and Purchasing.

      • P&G Account ES – Project Manager for Latin America

        Dec 2007 - Jul 2014

      • P&G Account HPS - SAP Solution Architect for Latin America

        Jun 2003 - Nov 2007

    • IBM

      Sept 2014 - Jul 2019
      Service Manager for Latin America at IBM

      • Service Manager in charge of Incident, Change and Small / Medium requirements• Create monthly reports (Reporte Ejecutivo)• Join monthly meetings with Petroperu and IBM project managers/lead team to review the Service level agreements results, gaps accomplishments and opportunities.• Ensure that IBM achieved all contractual SLA’s• Handle Customer escalations and special customer needs.• Supervise the performance of all the service desk agents in order to achieve the monthly goal (4720 hours per month, 56,640 year).• Track and forecast all expenses of the IBM Support Team• On the people management field my responsibilities include:Directing People: Establish clear directions, set stretching objectives, distribute the workload appropriately, lay out work in a well-planned and organized manner, maintain two-way dialogue with others on work and results, bring out the best in people and be a clear communicator.Processes: Figure out the processes necessary to get things done, know how to organize people and activities, understand how to separate and combine tasks into efficient work flow, know what to measure and how to measure it, look for synergy opportunities and integration, simplify complex processes, get more out of fewer resources.Ensure that SAP developments done by IBM meet all customer coding standards.Pursuit new business for the accountAlign our internal process with other IBM support teams.Manage and Measure: Clearly assign responsibility for tasks and decisions, set clear objectives and measures (monitor process, progress and results), design feedback loops into work. Show less

    • Radisson Hotel Group

      Dec 2020 - Apr 2021
      IT Project Manager LATAM / Canada

      • Responsible for planning, monitoring, and controlling the activities for the Eagle program for LATAM and Canada. The project scope was to transfer LATAM Canada's Legal Entities from the United States to Europe. The transfer involved 38 hotels and IT systems such as SAP CRM, Finance, Procurement, HR, Hospitality, and Sales.

    • IGM Financial Inc.

      Jan 2023 - Aug 2023
      Information Technology System Analyst

      • Responsible for managing system incidents, conducting in-depth investigations to identify the root causes, and executing effective solutions. Establish collaborative relationships with business stakeholders to understand their business requirements and identify technical aspects to implement in the Legacy System.

    • Red River College Polytechnic

      Jan 2024 - now
      Project Manager - Project Space

      Skills: Project Management · Leadership · Business Strategy · Sustainability · Communication · Coaching · Design Thinking · Analytical Skills · Critical Thinking · Presentations

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jose Luis Loja Hoyos
      Sprint to Innovate The Innovation Challenge 1st Place Winner Ctiy of Winnipeg Apr 2022 This certificate is awarded to Team North Latin Friends 2.0 - City of Winnipeg for sharing your time and ideas with us as part of Sprint To Innovate: The Innovation Challenge April 08‐10, 2022
    • Awarded to Jose Luis Loja Hoyos
      Honour Roll Certificate Red River College Polytechnic Dec 2021 For excellent performance during the Fall 2021 term of Business Technology Management.To be eligible for recognition a student must attain a 3.80 Grade Point Average.
    • Awarded to Jose Luis Loja Hoyos
      Sprint to Innovate The Innovation Challenge 2nd Place Winner Access Credit Uinon Innovation Centre's Nov 2021 This certificate is awarded to Team North Latin Friends - Access Credit Union for sharing your time and ideas with us as part of Sprint To Innovate: The Innovation Challenge November 12‐14, 2021
    • Awarded to Jose Luis Loja Hoyos
      Put the Client First - 2014 Recognition for the excellent performance and work done with our customer Petroperu
    • Awarded to Jose Luis Loja Hoyos
      Awarded the Spotlight on Excellence - Execution award - 2013 The announcement including the full article will be issued in the July 2013 PMO Newsletter. Excerpt from the nomination: Jose Loja delivered the last two projects (Dourado Project (GREENFIELD) and Guatemala e-Invoice) with excellence as following: CSAT score: 5 Zero defects in production.
    • Awarded to Jose Luis Loja Hoyos
      Venezuela Price control project - 2012 Recognition for his simultaneous collaboration in multiple projects and eAwards: For his excellent leadership skills and project management demonstrated during the Venezuela Price control project execution
    • Awarded to Jose Luis Loja Hoyos
      GDAS Americas Bright Star - 2009 This is to recognize your exceptional leadership to change the customer perception on ISR deliverables with P&G Latin America.
    • Awarded to Jose Luis Loja Hoyos
      My SAP Program FY08 Recognition - 2008 On behalf of the PG and HP Executive Team for the My SAP program, this is to recognize your exceptional leadership, mastery, and personal contribution towards the successful results of the My SAP program in FY08.
    • Awarded to Jose Luis Loja Hoyos
      Passion for Customer - 2006 I received “Passion for Customer” recognition due to my contributions and achievements for the P&G Account

  • Volunteer Experience

    • Mentor in Mentorship Program - Women in Project Management

      Issued by PMI Manitoba on Oct 2024
      PMI ManitobaAssociated with Jose Luis Loja Hoyos

    • Mentor First Sprint to Innovate - The High School Challenge

      Issued by Red River College Polytechnic on May 2022
      Red River College PolytechnicAssociated with Jose Luis Loja Hoyos

    • Moderator and Risk Manager Volunteer

      Issued by Red River College Polytechnic on Mar 2022
      Red River College PolytechnicAssociated with Jose Luis Loja Hoyos

    • Volunteer for different events (Food Bank, SA Representative, Office holiday decorating)

      Issued by Red River College Students' Association on Apr 2022
      Red River College Students' AssociationAssociated with Jose Luis Loja Hoyos