Prasad Pathak

Experience

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  KIMIRICA HUNTER INTERNATIONAL LLP

  Mar 2019 - Aug 2020

  Executive

  Record, maintain and update files and records of customer requests.Enhanced customer satisfaction by streamlining communication channels andimproving response times.Established long-term client relationships through consistent delivery ofhigh-quality products and services.Supervised crews to pick and pack customer orders, load delivery trucks andmake shipments for various carriers.Dispatch planning as per customer/ vendors requirements and orders.

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  ALK Talent Search

  Aug 2020 - Sept 2021

  Team Lead

  Carried out regular and periodic audits to ensure quality of process andprovide clear and visible feedback on findings.Ensure all customer orders are fulfilled within the shortest possible timeline.Daily allocation and monitoring of tasks and duties.Produce internal performance reporting in order that throughput, quality andtrends can be monitored and assessed.Promoted a positive work environment by fostering teamwork, opencommunication, and employee recognition initiatives. Show less

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  Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)

  Oct 2021 - Jan 2022

  Executive (Process Improvement and Audits)

  Expertise in dissolving audit findings with actionable remediation's.Worked on ISO 9001 and GMP certificationEnhanced customer satisfaction by streamlining communication channels andimproving response times.Developed innovative solutions to complex problems, resulting in improvedorganizational performance.

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  Bakersville India Pvt. Ltd

  Feb 2022 - Sept 2023

  Asst. Manager- Audits & Control

  Worked on streamlining and maintaining ISO 9001 (Quality ManagementSystem) for company.Worked to prepare company for ISO 14001 certifications requirements.Stakeholders management for performing audits.Streamlining process for Quality management as per production standards.Closure of recommendations and findings while appraising management onopen issues and quality improvements programs.

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  Kimirica

  Sept 2023 - Jul 2024

  Assistant Manager

  Developed sustainable quality improvement programs w.r.t. ISO 9001 QualityManagement Systems.Trained, managed and supported the operations team to resolve operationalissues to achieve short and long-term performance goals.Maintain a safe and healthy work environment by establishing and enforcingstandards and procedures and by complying with legal regulations.Streamlined communication channels between departments for betterinterdepartmental collaboration on projects or initiatives affecting operations.Improved customer satisfaction rates by closely monitoring service quality andaddressing issues promptly. Show less

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  Maitri Insurance Surveyors and Loss Assessors Pvt. Ltd.

  Jul 2024 - now

  Consultant

  Maintaining the Insurance Regulatory and Development Authority of India(IRDAI) certification guidelines for company.Streamlined internal processes to enhance team efficiency and improveoverall survey outcomes.Developed and maintained strong client relationships, ensuring high levels ofsatisfaction and repeat business.