Nandan Kumar Prasad

Experience

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  MPS Limited

  Sept 2012 - Aug 2013

  Technical Editor

  At MPS Ltd., I had the opportunity to work as a Quality Analyst cum Technical Editor for one year. During this time, I was able to develop and sharpen my skills in data analysis, quality assurance and technical writing. I also gained valuable experience in the areas of process improvement, resource management and team collaboration. My responsibilities included:• Establishing quality control standards• Resolving all the Queries Related to Journals & Articles• Taking care of Journals & Articles end-to-end publishing• Reviewing documents for accuracy and completeness• Developing technical documents and manuals• Ensuring adherence to company policies• Providing training and guidance to team members• Leading projects of varying complexity Show less

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  Industrial Technologies and Solutions(ITAS)

  Sept 2013 - Jul 2015

  Business Development Manager

  I had Gained two years of valuable experience in Business Operations while at ITAS. Assisted in the development, implementation and monitoring of various processes to help improve operational efficiency and customer satisfaction. Responsible for:• Developing and implementing operational strategies• Establishing and maintaining relationships with customers• Defining processes and procedures for business operations• Taking Timely Follow Up on the Leads Generated, Meeting the Clients and Closing the Business• Analyzing data to generate key performance indicators• Monitoring operational costs and budgets• Identifying and mitigating risks• Providing customer service support• Conducting Weekly Projection and Progress Reports with the Team Show less

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  Babajob.com

  Sept 2015 - Aug 2016

  Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation• Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications• Document changes to the design and implementation of Salesforce.com• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements• Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related applications• Identify, diagnose, and resolve user issues with the application, and reduce the incidence of user-reported issues• Familiarity with Salesforce.com integration components for SFDC (for example, SFDC apis’, apex controllers, apex web services, apex callous, outbound messaging, and SFDC data loaders) Show less I had the privilege of working as Business Operations Analyst for one year at Babajob Services Pvt. Ltd. alongside with Salesforce Analyst. Also, I had led a small sales team. During this time, I was responsible for:Profile: Business Operations Analyst• Streamlining operational processes and implementing changes to improve efficiency• Conducting market research and analyzing data to identify trends and provide insights• Developing and executing strategies to enhance customer experience• Creating reports and presentations to communicate results of analysis to senior management• Managing daily operations and monitoring KPIs to ensure goals are met• Spearheading automation initiatives to eliminate manual tasks and boost Productivity Show less

  • Salesforce Analyst

    May 2016 - Aug 2016

  • Business Operations Executive

    Sept 2015 - Aug 2016
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  NetApp

  Oct 2016 - Mar 2018

  Sales Analyst

  Managed Worked for NetApp on the payroll of internal and external Agencies. My responsibilities included but were not limited to:• Identify, diagnose, and resolve user issues with the application, and reduce the incidence of user-reported issues.• Conducted detailed data analysis and created performance dashboards, supporting strategic decisions for sales leadership.• Acted as the key liaison between internal/external customers and the software development team, aligning business requirements with project goals.• Contributed to improved sales strategies by analyzing KPIs and creating actionable reports, which enhanced team productivity. Show less

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  IDA Automation

  Mar 2018 - Apr 2023

  Business Analyst | Project Manager

  • Created and implemented strategic plans that optimized operational processes, reducing project timelines by 20%.• Increased revenue by 40% through data-driven insights, market analysis, and process optimization.• Strengthened client engagement through customer-centric solutions, achieving a 20% improvement in client retention.• Oversaw a team of engineers and technicians, aligning team goals with business objectives to meet project milestones.• Presented data models and reports to senior management, influencing high-impact business decisions. Show less

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  Stellar Innovations Private Limited

  May 2023 - now

  Project Manager

  • Led the strategic planning and delivery of cross-functional projects, achieving a 20% improvement in team efficiency and a 15% increase in project success rates.• Developed and executed customer engagement strategies, resulting in a 25% rise in client satisfaction and retention.• Spearheaded process improvements, automating workflows to reduce manual effort by 30% and enhance delivery times.• Managed a team of data analysts to deliver data-driven insights, using PowerBI and custom dashboards to support strategic decision-making.• Conducted risk assessments and implemented mitigation strategies, reducing project risk impact by 40%. Show less