Rain Siak

Experience

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  UOB

  Jul 2011 - Jun 2017

  • Provided first-class service in luxury travel arrangements for high net-worth clients and C-suite personnel includes flight, hotel, excursion, visa, transportation, lifestyle, and concierge.• Cold called 100+ potential clients on weekly basis with strong conversion rate and consistently exceeded sales targets annually: ~2014 &2015 - Achieved sales target S$1.2M and 10% above target revenue. ~2016 – Awarded “Top Yield Performance" in department• Prospected and built new B2B business opportunities at international tradeshow.• Participated in private events and developed relationships with senior decision-makers (incl. CEOs, VP,) within potential clients. • Well-versed in GDS and CRM system, handled calls, e-mails, and face-to-face with the highest level of customer service and efficiency.• Collaborated with cross-functional departments on market travel products.• Handled complaints, conducting investigations, followed by detailed reports.• Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.• Couch and mentoring new team members. Show less - Provided exemplary customer service to new and existing clients, helped build lasting relationships, and secure travel arrangements. - Maintained operational proficiency in coordinating both international and domestic travel for customers via phone and email, booking for packages, airfare, hotels, cars, sightseeing, and excursions. Aided clients with matters of visas and travel insurance. - Developed loyal clientele base by understanding and listening to their travel needs and wants plus budget. - Monitor market trends and participate in regional travel tradeshow and events to maintain competitive rates and strategies, resulting in increase revenue.- Handled complaints and implement appropriate solutions, report to Manager, - Consistently Ensure outstanding service to customers by monitoring phone activities and analyzing daily statistics.- In charge of company travel arrangements within budget and travel policy.- Surpasses all sales expectations, achieved personal sales target for consecutive two years working and winning awards which included: ~2012 - Top Sales Agent of the year, ~2013 - Top Insight Vacation sales agent of the year, Top Starcruise Sales, and earned a promotion to Travel Concierge Manager.- Collaborate with colleagues to implement best practices across departments to achieve team goals. Show less

  • Travel Concierge Manager

    Mar 2012 - Jun 2017

  • Travel Executive

    Jul 2011 - Mar 2013
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  Lightfoot Travel

  Jun 2017 - Jun 2019

  Travel Designer

  • Excellent in tailor-made travel itinerary for High-net worth individuals, C-level executives, and company travel. • Increased the customer satisfaction rate by 10% by improving communication and customer service.• Negotiated contracted rates with prominent luxury hotels, travel agents and OTA with adaption of technology resulted in improved profit margins by 20%. • Cold called 20+ potential clients daily with a closing rate of 10-20% and achieved sales goals by 5-15% in consecutive two years.• Organized comprehensive training on new products and various pricing strategies in 5 different branches to improve the company sales volume successfully.• Partnered with cross-functional teams to improve the development of operations, marketing and sales strategies for the delivery of agreed goals. Show less

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  Alma Burton Luxury Travel

  Jun 2019 - Jul 2020

  Travel Sales Manager

  • Executed market entry into China and SEA, to identify new business opportunities and expand high net-worth client base significantly. • Built and maintained relationships with key contacts.• Managed sophisticated development of sales team through innovative training methodologies and sales approaches, resulted in improvement of sales by 10%.• Communicate and conduct an investigation to resolved issues, resulting in a 12% improvement in customer service.• Built company website, understand google analytics and use digital marketing strategies to foster trusted brands.• Developed products, negotiate contracts, company’s SOP, SLA, and travel policy.• Collaborate with HR in hiring progress, improve employee protocols and practices. Show less

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  IDEMIA

  Jan 2022 - now

  Account Service Manager