JoDean Cooper

Experience

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  Mountain View Map company

  Sept 1991 - Mar 2004

  Director Of Sales Marketing

  Publishing business in elite Resort destination. Operations Management, Sales, AP and AR accounts, inventory, Marketing and Distribution.

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  Sagegatherer llc.

  Jan 2001 - Mar 2004

  Managing Director Of Operations,and Creative Design

  Boutique organic natural bath and body products for babies and pregnant moms. I designed, created , and marketed to high end clientele and spas... and everyone in between. Unique concept creation of "Angels bum", and 'Mama's Chocolate Belly". Utilizing essential oils, and proprietary gemstone and Reiki vibrational infusions.

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  Vail Resorts

  May 2004 - Apr 2014

  Transportation Call center for guests of exclusive destination resorts of Beaver Creek and Bachelor Gulch, CO. Reservations Manager with Vail Resorts for four years where I had an uncanny ability to control the reservations to maximize profits while maintaining budget and meeting projected goals. Staff on phones 8 hours per day, seven days a week. I managed a staff of 9-11 people. We exceeded our monetary projections three consecutive years, during my tenure.

  • Call Center Representative

    Jun 2008 - Apr 2014

  • Reservations Manager

    May 2004 - Jul 2008
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  Sagegatherer Esthetics

  Apr 2006 - Nov 2012

  Operations Manager

  Private Esthetics practise

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  Ashia Global-microfinance

  Mar 2008 - Aug 2013

  Managing Director

  Micro lending platform for impoverished business women. Selling of their textiles, weavings, and baskets, to pay off loans, thereby elevating the women and their families to become sustainable.

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  Phase 3 Marketing

  Feb 2010 - Apr 2013

  Sales Development Manager

  Innovative and aggressive marketing strategies for businesses. Including SEO, mobile marketing platforms , and unique QR codes.

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  Phase 2 Mobile Marketing llc

  Nov 2010 - Aug 2015

  Creative Director

  Mobile marketing- Business Consulting and platform level implementation

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  Rocky Mountain Connections

  Nov 2013 - now

  Guest Concierge/Group destination events

  I provide premier event-management services to an eclectic clientele of corporate and incentive groups, associations, travel and meeting planners and other professional clients.I am a Destination Concierge for the largest privately owned destination-services management company in North America- RMCDestination Management & Corporate Event Planning. Custom designed estimation management services.

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  SilverSage Enterprises llc

  Jan 2016 - Oct 2018

  Operations Manager

  Real Estate Broker services, Short sales, Foreclosure, Property Management, short term and long term rentals.

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  Westin Hotels & Resorts

  Nov 2016 - Jan 2018

  Guest Services and Service Express Associate

  Trained in both Front desk and Service Express(PBX) departments. Front Desk: Greet every guest, at multiple points of contact with a sincere smile and appreciation for staying at our property. Check-in, check-out guests efficiently, perform room upgrades, manage and reconcile guest conflicts, run reports: cashiering detail, cashiering summaries, cash detail reports, cash drops, Actual Departures, Expected arrivals, high balance, Starwood membership classifications, special requests, and Guest recovery. Work closely with Service Express team in managing guest requests, wake up calls, room moves, as well as numerous concierge type duties performed such as reserving taxis , knowledgeable about local mountain terrain, activities, events, complimentary buses & hotel shuttle, transportation options & schedules, fitness, kids club, Member events, children's activities, spa schedules. Service Express: Hotel PBX Dispatch operator. Shipping and Receiving; logging, and storage of all packages. Including UPS and FedEx, USPS for the hotel departments and guests. Logging and processing all dry cleaning requests. Logging & spreadsheets, packaging, and processing amenity requests. Knowledgeable of all activities, events, groups in-house, group events and buy-outs, VIP guests arriving, all department procedures. Show less

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  Devil's Thumb Ranch Resort & Spa

  Aug 2017 - Mar 2018

  Guest Services Associate
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  Hotel Talisa, Vail

  Mar 2018 - Jan 2019

  Front Desk and PBX Agent

  Providing exceptional service to both internal teammates and hotel guests at all times. Assisting guests in providing Luxury collection service standards and Forbes Leadership training standards at all times. In both positions I give guidance and support to our guests and to the front desk team in the areas of guest service, guest conflict & Recovery, Check-In and Check-Outs, folio management and adjustments, run reports for safe and true accuracy, for the overall successful day-to-day operations. I often am the first point of contact for guests and I am responsible for creating an excellent, memorable first impression. As a Front Desk and PBX team member, I am fully committed to ensuring that all procedures are performed to the department and property standards and that I serve as an ambassador for our property. Show less

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  Golden Terra Farms, and The Sage Soap Company llc

  Oct 2018 - now

  Business Development Specialist
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  Pier 1

  Nov 2019 - now

  Assistant Store Manager