ASHUTOSH SHUKLA

Experience

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  Tata Consultancy Services

  Sept 2011 - Jan 2014

  Automotive IT Consultant

  Description: TATA Motors is running the automotive business of Sales/Service/Spares/CRM through Siebel CRM DMS which is used across the dealer network to perform daily day to day transaction.Roles and Responsibilities: Implemented CRM & DMS systems at various Dealerships/Service Stations across North India via deployment activities and end user training. Organize technical seminars and conducted various trainings for Sales, Service & Spares modules etc for Tata Motors employees & channel partners to enhance application visibility and drive sales & service. Preparation of Release Notes and High-Level documentation for Functional Knowledge Transfer. Handled DTC (Delhi transport Corporation) operations while application switched from Siebel to SAP. Mostrar menos

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  Honda Cars India Ltd

  Feb 2014 - Nov 2016

  Product Owner - After Sales IT

  Projects Handled for System Developments & Area Of WorkDMS Siebel CRM /OBIEE : Oracle Siebel 8.1 is online DMS for daily dealership transaction for Sales/Service/Parts.i-Workshop(Workshop on Tablets) : Concept of ‘Intelligent Workshop’ brings dealer service transactions on Tablets.

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  Maruti Suzuki India Limited

  Jan 2016 - Jan 2021

  Business Consultant Digitalization

  Major Digital Projects handled End to End: - NEXA Service Brand Establishement: Complete System Processes digitization for NEXA Service workshops- New Intitiatives : Development of AI based project to capture vehicle Reg No plates.- Data Science Projects for Futuristic looking Predictions for vehicle inflow.- Development of Mobile app for Dealer Drivers for Tracking by customer during Pick Up and Drop.- Workshop Based Tablet Applications for NEXA and Arena for dealer users at Service Stations.(iOS and Android)- Customer facing Mobile Application Maruti Care on Playstore(iOS and Android)- DMS , the legacy system and its new developments via change requests,- All Other Service Apps(iOS and Android) and New IT Projects for Service DivisionKPI's: As Business User, creating SOP for all new systems developments and aligning them via BRD’s for application.  To perform AS-IS vs TO BE study, identify future business objectives/benefits, existing gap areas and prepare Business Requirement Document with planned schedule for implementation. Preparation and finalizing Screen designs, authorization list, reports formats, operation flow, masters finalization and interface mapping with other servers. Preparation of detailed step wise Test Cases with listed validations/checks and perform Unit Testing for End to End navigation as per the listed Test Cases.  Document process wise navigation as User Manuals for end users. Mostrar menos

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  Tech Mahindra

  Jan 2021 - May 2024

  Automotive CX & Aftermarket Business Consultant

  • Auto Domain SME supporting Global Sales to successfully convert opportunities across geographies. Solution conceptualization, design and business value articulation.• Execute global strategies, manage complex change initiatives and integrate technology solutions to meet changing business challenges.• Structuring and articulating responses to RFPs across the Automotive and manufacturing domains.• Core focus on Customer Experience using Digital Transformation as an enabler• Demonstrate techno-functional skills to support technology implementation as required.• Manage client and internal stakeholders while assuming delivery leadership; assess opportunities to further add value to the client and support new business origination.• Dealer Management Systems: Business Processes and Prioritization, Vendor Management, Planning and Logistics, Budgeting and Recovery.• Run design thinking workshop with key client stakeholders and design solution theme• Participate in Defense calls. Add value by bringing relevant domain expertise to the table. Mostrar menos

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  Accenture Strategy & Consulting

  May 2024 - now

  Management Consulting Manager - Automotive