Experience

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  Holistic warrior angels martial arts, inc.

  Jan 2004 - Oct 2016

  Martial artist

  Student and assistant instructor. I earned my brown belt under the tutelage of Shihan Storm.

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  After school matters

  Jun 2012 - Aug 2012

  Berklee summer initiative

  -Peformed in front of an audience of 100 -Develop new musical skills and techniques-Displayed Leadership skills in performing a drumline

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  After school matters

  Jun 2013 - Aug 2013

  Choices robotics

  -Utilized coding to create projects for Arduino, Raspberry Pi, and Makey Makey-Developed schematics to ease the team into creating robots-Lead an engineering team of six to build a rover bot

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  After school matters

  Jun 2014 - Aug 2014

  Choices robotics

  -Lead a team to construct a 3D printer-Assisted in the Makers Faire-Soldered components on a circuit board

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  Gary comer youth center

  Jun 2015 - Sept 2015

  Student intern

  -Received hands-on training-Configured end user accounts with Active Directory-Deployed over 50 work computers with Windows OS image -Troubleshoot clients computers-Dismantled and replaced Laptop screens and PC Monitors

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  Loyola university chicago

  Feb 2016 - Oct 2018

  Information assistant
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  Relativity

  Apr 2019 - Aug 2021

  Service desk analyst 1

  -Created over 40 tickets daily in JIRA ticketing system and escalated issues if needed further troubleshooting-On-site technology support and solutions for employees within the Chicago office and for remote employees of the company-Use of SCCM for update and patch management.-Implemented the workflow for migrating contractors to full-time employees in Okta-Build technical documentation and contributing to Confluence intranet.

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  Gary comer youth center

  Mar 2022 - Feb 2023

  Technology coordinator

  ● Resolved issues with end users via TalkDesk, and Cisco VoIP resolving in-office and remote● Maintained and manage user accounts in Active Directory (Azure) password resets, granting grouppermissions● Maintained users accounts utilizing Office 365 admin● Troubleshot O365 issues for both Windows and Mac devices● Troubleshot Windows 11 and Mac devices for End Users

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  After school matters

  Sept 2022 - Aug 2024

  Game developer instructor
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  Bitwise workforce training

  Feb 2023 - May 2023

  Salesforce administrator

  Developing solutions for clients using appropriate softwareRevamping day-to-day configuration, build, test, support, and maintenanceBuilding and testing interfaces for application development assignments. Test all code developed as per the defined quality process standard.Developing user-facing applications that address the functional requirements while providing a superior user experience to the end-usersDeveloping software and integration flows for clientsDesigning executing and automating scenarios, scripts, and proceduresDocumenting software defects, using a bug tracking systemTroubleshooting existing software issues and implement as per the change management processDesigning and configuring interfaces needed to transfer data between applications based on the requirementsMaintaining the security information needed to connect with other applicationsDeveloping wire frames and prototypes, and developing web and mobile app Show less

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  Gary comer youth center

  Jun 2024 - Aug 2024

  Video game design instructor
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  Equity lifestyle properties, inc.

  Dec 2024 - now

  Service desk specialist ii