Oliver Bundock

Oliver Bundock

Customer Service Supervisor

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location of Oliver BundockGreater Sydney Area

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  • Timeline

  • About me

    Customer Experience Specialist

  • Education

    • Macquarie University

      2017 - 2018
      Bachelor of Arts - BA Media Studies

      Deferred for personal and professional reasons.

  • Experience

    • Woolworths Supermarkets

      Aug 2008 - Apr 2016
      Customer Service Supervisor

      There are over 128,000 of us across Australia. We’re in the biggest cities and the tiniest towns. We’re meal creators and digital developers. Number crunchers and fresh food deliverers. Yes, we all have many skills and wear many hats. But we’re all the same team, because we’re all Fresh Food People.Every day here is exciting and different. Our focus will always be food, but we’re also committed to making a positive difference to our customers and community. When you join us, you’ll be part of a team leading the way in innovation and fresh ideas that can change people’s lives. Show less

    • St.George Bank

      Apr 2016 - Jul 2018
      Customer Service Officer (Hybrid)

      St.George Bank is one of Australia's leading Retail and Business Banking brands. In 2008, St.George became part of Westpac Group.St.George is known for exceptional service, innovative, award-winning products and specialist financial advice for retail and business customers.

    • NAB

      Jul 2018 - Jan 2019

      We're here to serve customers well and help our communities prosper.We're more than 32,000 colleagues, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses. Show less

      • Corporate and Business Banker

        Jul 2018 - Jan 2019
      • Business Card Specialist

        Jul 2018 - Jan 2019
    • 86 400

      Jul 2019 - Jan 2020

      There are 86,400 seconds in a day and our name represents that we’re helping Australians feel in control of their money, every second of every minute of every day. All eighty-six four hundred of them.

      • Contact Centre Team Lead (Build & GoLive phases)

        Oct 2019 - Jan 2020
      • Team Member (Build & GoLive phases)

        Jul 2019 - Oct 2019
    • National Australia Bank

      Mar 2020 - Aug 2020
      Advisor

      We're here to serve customers well and help our communities prosper.We're more than 32,000 colleagues, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses. Show less

    • Volt Bank

      Aug 2020 - Feb 2021
      Customer Care Consultant

      Helping people to be better off sounds great - but what does it mean?Volt began with the aim of doing things the right way. To try and reverse or replace some of the ways of doing things that had become normal. Normal to hide fees. Normal to keep loyal customers on worse deals than new ones. Normal to use confusing language. Normal to not fix mistakes. Normal to just make you feel like a number - except, of course, when it's advertising. So for Volt, not doing this is our starting point - offering genuine transparency and straight-forward experiences. Show less

    • St.George Bank

      Aug 2022 - Jul 2023

      St.George Bank is one of Australia's leading Retail and Business Banking brands. In 2008, St.George became part of Westpac Group.St.George is known for exceptional service, innovative, award-winning products and specialist financial advice for retail and business customers.

      • Customer Service Specialist

        Feb 2023 - Jul 2023
      • Customer Service Advisor

        Aug 2022 - Feb 2023
    • Etika

      Feb 2024 - Sept 2024

      etika was founded in 2012 with a mission to provide fairer finance to more people globally.etika offers affordable finance, tailored to the needs of customers, anywhere and anytime.

      • Senior Customer Service Advisor

        Jul 2023 - Sept 2024
      • Customer Service & Operations Team Lead

        Feb 2024 - Apr 2024
  • Licenses & Certifications

    • AFSL Tier 2 Accreditation

      Kaplan Professional
      Mar 2020
    • RG 146 Tier 2 Accreditation

      Deakin University
      Mar 2018
  • Honors & Awards

    • Awarded to Oliver Bundock
      Excellence in Customer Service for Q2, 2016 St.George Bank Jun 2016 As Head Digital Educator for the St.George Bank Chatswood branch I oversaw the roll out of the Digital Transformation Initiatives pilot program to increase digital banking adoption and had the opportunity to work with and discuss my experiences with Ross Miller, General Manager of Retail Banking and his leadership team.