
Oliver Bundock
Customer Service Supervisor

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About me
Customer Experience Specialist
Education

Macquarie University
2017 - 2018Bachelor of Arts - BA Media StudiesDeferred for personal and professional reasons.
Experience

Woolworths Supermarkets
Aug 2008 - Apr 2016Customer Service SupervisorThere are over 128,000 of us across Australia. We’re in the biggest cities and the tiniest towns. We’re meal creators and digital developers. Number crunchers and fresh food deliverers. Yes, we all have many skills and wear many hats. But we’re all the same team, because we’re all Fresh Food People.Every day here is exciting and different. Our focus will always be food, but we’re also committed to making a positive difference to our customers and community. When you join us, you’ll be part of a team leading the way in innovation and fresh ideas that can change people’s lives. Show less

St.George Bank
Apr 2016 - Jul 2018Customer Service Officer (Hybrid)St.George Bank is one of Australia's leading Retail and Business Banking brands. In 2008, St.George became part of Westpac Group.St.George is known for exceptional service, innovative, award-winning products and specialist financial advice for retail and business customers.

NAB
Jul 2018 - Jan 2019We're here to serve customers well and help our communities prosper.We're more than 32,000 colleagues, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses. Show less
Corporate and Business Banker
Jul 2018 - Jan 2019Business Card Specialist
Jul 2018 - Jan 2019

86 400
Jul 2019 - Jan 2020There are 86,400 seconds in a day and our name represents that we’re helping Australians feel in control of their money, every second of every minute of every day. All eighty-six four hundred of them.
Contact Centre Team Lead (Build & GoLive phases)
Oct 2019 - Jan 2020Team Member (Build & GoLive phases)
Jul 2019 - Oct 2019

National Australia Bank
Mar 2020 - Aug 2020AdvisorWe're here to serve customers well and help our communities prosper.We're more than 32,000 colleagues, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses. Show less

Volt Bank
Aug 2020 - Feb 2021Customer Care ConsultantHelping people to be better off sounds great - but what does it mean?Volt began with the aim of doing things the right way. To try and reverse or replace some of the ways of doing things that had become normal. Normal to hide fees. Normal to keep loyal customers on worse deals than new ones. Normal to use confusing language. Normal to not fix mistakes. Normal to just make you feel like a number - except, of course, when it's advertising. So for Volt, not doing this is our starting point - offering genuine transparency and straight-forward experiences. Show less

St.George Bank
Aug 2022 - Jul 2023St.George Bank is one of Australia's leading Retail and Business Banking brands. In 2008, St.George became part of Westpac Group.St.George is known for exceptional service, innovative, award-winning products and specialist financial advice for retail and business customers.
Customer Service Specialist
Feb 2023 - Jul 2023Customer Service Advisor
Aug 2022 - Feb 2023

Etika
Feb 2024 - Sept 2024etika was founded in 2012 with a mission to provide fairer finance to more people globally.etika offers affordable finance, tailored to the needs of customers, anywhere and anytime.
Senior Customer Service Advisor
Jul 2023 - Sept 2024Customer Service & Operations Team Lead
Feb 2024 - Apr 2024
Licenses & Certifications

AFSL Tier 2 Accreditation
Kaplan ProfessionalMar 2020
RG 146 Tier 2 Accreditation
Deakin UniversityMar 2018
Honors & Awards
- Awarded to Oliver BundockExcellence in Customer Service for Q2, 2016 St.George Bank Jun 2016 As Head Digital Educator for the St.George Bank Chatswood branch I oversaw the roll out of the Digital Transformation Initiatives pilot program to increase digital banking adoption and had the opportunity to work with and discuss my experiences with Ross Miller, General Manager of Retail Banking and his leadership team.
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