Sumit Singh

Sumit Singh

Business Development Associate

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location of Sumit SinghJamshedpur, Jharkhand, India

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  • Timeline

  • About me

    Data Analyst || DOMO || Power BI || SQL ||

  • Education

    • DAV Public School , Jamshedpur

      2015 - 2017
      Senior secondary Commerce
    • Kerala Public School, Kadma

      2006 - 2015
      High school science
    • ARKA JAIN UNIVERSITY, Jamshedpur, Jharkhand

      2017 - 2020
      B.B.A Marketing
    • ARKA JAIN UNIVERSITY, Jamshedpur, Jharkhand

      -
      Bachelor of Business Administration - BBA Marketing 68
    • UpGrad.com

      2022 - 2022
      Certification Business Analytics
  • Experience

    • BYJU'S

      Nov 2020 - Mar 2021
      Business Development Associate
    • LIDO

      Aug 2021 - Jan 2022
      Marketing Associate
    • Jio

      Jan 2022 - Nov 2023

      As a Jio NVOC Executive, the primary responsibility revolves around managing and ensuring the seamless operation of the Networks, Video, and Customer Service aspects of Jio's services. When it comes to addressing customer emails, the role demands meticulous attention to detail, as each communication represents an opportunity to uphold Jio's commitment to excellence. The executive is entrusted with promptly responding to customer inquiries, concerns, or feedback, ensuring that all responses are accurate, informative, and aligned with the company's policies and standards. This involves understanding the customer's perspective, empathizing with their concerns, and providing solutions or guidance that reflect Jio's dedication to customer satisfaction. Additionally, the executive might collaborate with various internal teams to address technical queries, service disruptions, or any other issues that customers might face. By maintaining a consistent and professional tone in emails, the Jio NVOC Executive not only resolves immediate concerns but also contributes to fostering long-term trust and loyalty among Jio's valued customers. Show less

      • Executive

        Feb 2022 - Nov 2023
      • Executive

        Jan 2022 - Sept 2023
  • Licenses & Certifications