Sumit Singh

Experience

• 

  BYJU'S

  Nov 2020 - Mar 2021

  Business Development Associate
• 

  LIDO

  Aug 2021 - Jan 2022

  Marketing Associate
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  Jio

  Jan 2022 - Nov 2023

  As a Jio NVOC Executive, the primary responsibility revolves around managing and ensuring the seamless operation of the Networks, Video, and Customer Service aspects of Jio's services. When it comes to addressing customer emails, the role demands meticulous attention to detail, as each communication represents an opportunity to uphold Jio's commitment to excellence. The executive is entrusted with promptly responding to customer inquiries, concerns, or feedback, ensuring that all responses are accurate, informative, and aligned with the company's policies and standards. This involves understanding the customer's perspective, empathizing with their concerns, and providing solutions or guidance that reflect Jio's dedication to customer satisfaction. Additionally, the executive might collaborate with various internal teams to address technical queries, service disruptions, or any other issues that customers might face. By maintaining a consistent and professional tone in emails, the Jio NVOC Executive not only resolves immediate concerns but also contributes to fostering long-term trust and loyalty among Jio's valued customers. Show less

  • Executive

    Feb 2022 - Nov 2023

  • Executive

    Jan 2022 - Sept 2023