Jacqueline Wesson, API, AIS, AINS, CBA

Experience

• 

  MetLife

  Jan 1990 - Apr 2021

  Property & CasualtyPrimarily engaged in developing and implementing strategic initiatives while creating internal & external partnerships enhancing teamwork efforts and successful results. Property & CasualtyDeveloped Business Concepts, Business Cases, Business Plans, and Requirements for major corporate initiatives utilizing Business Analysis & Project Management skills. Property & Casualty Managed all functions of the Group Telemarketing Systems (GTS) Operations Unit: developed, analyzed, and tested Auto/Home GTS Enhancements. Monitored Auto/Home GTS System Problems and resulting cleanup efforts. Handled Ad Hoc Reporting requests and tracking reports. Trained procedure, UW Guideline changes and conducted GTS Demonstrations. Property & CasualtyOversaw the development and communication of a variety of projects and procedures which improved the efficiencies. Monitored, researched, and documented issues/concerns that arose during the implementation of the new Group Telemarketing System (GTS). Conducted countrywide sales of Property and Casualty Insurance. Provided quotes and new business applications to prospects. Developed training procedures for the Group Telemarketing System & led training sessions for Sales Representatives.

  • Senior Business Consultant

    Jan 2007 - Apr 2021

  • Business Architect

    Jan 1996 - Jan 2007

  • Business Consultant/Unit Manager

    Jan 1994 - Jan 1996

  • Project Analyst

    Jan 1992 - Jan 1994

  • Inbound Insurance Consultant for Group P&C Sales

    Jan 1990 - Jan 1992
• 

  Farmers Insurance

  Apr 2021 - Sept 2023

  Farmers Group, Inc. (FGI) - Personal Lines_Billing & PaymentsWithin the context of transitioning systems and processes, demonstrated exceptional adaptability, strategic thinking, and collaboration to drive process improvement and meet aggressive transition timelines during the transition from MetLife P&C to Farmers Insurance utilizing Business Analysis, Project and Process Management, and Product Operations skills in each of the three (3) Farmers Insurance roles noted in this section. Farmers Workplace Solutions (FWS) - Product Operations_Billing Team Farmers Workplace Solutions (FWS) - Risk Management Team

  • Business Analyst III

    May 2023 - Sept 2023

  • Business Analyst III

    Apr 2022 - May 2023

  • Senior Business | Procedures Consultant

    Apr 2021 - Apr 2022
• 

  Currently Exploring New Opportunities

  Mar 2024 - Jul 2024

  Senior Business Analyst & Project Manager
• 

  AIPSO

  Jul 2024 - now

  Senior Business Systems Analyst