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Umesh Jaiswal

Umesh Jaiswal

Technical Support Engineer

Followers of Umesh Jaiswal447 followers
location of Umesh JaiswalMumbai, Maharashtra, India

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  • Timeline

  • About me

    Senior Consultant at Oracle

  • Education

    • Savitribai Phule Pune University

      2008 - 2012
      Bachelor of Engineering (B.E.) Telecommunications Engineering

      Activities and Societies: > National Level Paper Presentation on Li-FI(Light Fidelity) > Roborace Bachelor of Engineering in Electronics and Telecommunication

  • Experience

    • Orient Technologies Pvt. Ltd.

      Oct 2012 - Jan 2014
      Technical Support Engineer

    • VIS Networks PVT LTD

      Jan 2014 - Apr 2018
      Senior Technical Engineer

      Responsibilities includes,> Implementation and timely delivery of projects for enterprise and banking customers > Providing Technical Support Services on Telephony devices of OEM like AVAYA,ORACLE, Audiocodes> Planning and executing upgrade of Avaya systems such as CM,SM,SMGR,AES,SBC,gateways> Enhance client satisfaction through prompt resolution of issues and qualitative service delivery> Executing POC of Avaya products to fulfill customer requirements> Client and OEM co-ordination to handle queries, issues effectively and efficiently and follow up till completion> Making audit report of Avaya infrastructure Show less

    • VIS Networks

      Jun 2018 - Feb 2020
      Team Lead - Technical Support

    • Oracle

      Feb 2020 - now
      Senior Consultant

      > Responsible for Design, configuring, deploying, testing, troubleshoot Oracle/Acme Packet family products and enhance customer's VoIP Networks for enterprises customers in North America.> Solution Design, HLD/LLD/MOP/UAT test plan preparation, Presentation.> Conducting POC> System Migration/Integration

  • Licenses & Certifications

    • Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate

      Oracle
      May 2025

    • AWS Certified Solutions Architect - Associate (SAA-C02): 1 Cloud Services Overview

      LinkedIn
      Jan 2021

    • Oracle Communications Session Border Controller 7 Basic Certified Implementation Specialist

      Oracle
      Feb 2019
      View certificate certificate

    • Amazon EC2 Fundamentals

      LinkedIn
      Jan 2021

  • Honors & Awards

    • Awarded to Umesh Jaiswal
      Global Service Award Oracle Feb 2025 Successful completion of 5 years of Employment Service withOracle Corporation
    • Awarded to Umesh Jaiswal
      Most Valuable Person Project Oracle Aug 2024
    • Awarded to Umesh Jaiswal
      Team Collaboration Award Oracle Jun 2024 Received from Oracle EVP & GM Andrew Morawski for successful upgrade of HUMANA Inc. Customer network
    • Awarded to Umesh Jaiswal
      Team Excellence Award - Project 2024 Oracle Feb 2024 Received Team Excellence Award for successful Project completion for AIG customer in North America.
    • Awarded to Umesh Jaiswal
      Global Delivery CGBU Top Consultant Oracle Communication Sep 2022
    • Awarded to Umesh Jaiswal
      Best Subject Matter Expert 2017-18 VIS Networks Apr 2017
    • Awarded to Umesh Jaiswal
      Excellence Award 2015 VIS Networks Jan 2016 Received Excellence Award for projects.