Karen Ryan, MBA, PHR, SHRM-CP

Experience

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  First Union National Bank

  Jan 1997 - Dec 1997

  HRIS Administrator

  Managed job requisitions and applications via a PeopleSoft database. Merged required data from Oracle and Access into senior management reports. Updated and maintained an Intranet bulletin board containing position descriptions, vacancies, and associated data. Processed new employee payroll information and answered HR policy questions.

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  Winstar Telecommunications

  Jan 1998 - Jan 2000

  Executive Assistant/ Event Coordinator

  Reported directly to industry Vice President and supervised two administrative assistants who handled clerical, secretarial, and administrative duties for a team of 25.Developed internal policies regarding flex-time and telecommuting. Reviewed and negotiated business terms in vendor contracts.Maintained contracts in MS Access database.Planned and coordinated 20+ successful conferences and employee events.

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  CPU Technology, Inc

  Sept 2001 - Jun 2004

  Human Resources Generalist / Office Manager

  Hired to establish office presence on the East Coast for a government contracting company, reporting directly to COO.Formed and led cross-functional team to assess problems and obstacles to process, designing, developing and implementing a more effective and efficient business planning process. Evaluated contract requirements to prepare monthly status reports to government agencies. Responsible for coordinating and editing CPU Tech proposal format and content in response to RFI's and RFP's.Prepared and delivered to executive staff top-quality performance and financial status reports. Reviewed resumes and screened applicants; conducted new employee on-boarding including benefit review and enrollments. Conducted HR training, processed employee benefit claims. Answered employee questions and provided related advice regarding corporate HR policies. Show less

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  SAIC

  Mar 2006 - Mar 2007

  HR Benefits Administrator

  Provided routine and surge-effort HR support to a business community with over 3,200 employees regarding their benefits inquires, problems, and enrollments. Planned acquisition roles and monitored actions through the transition into the business unit.Resolved employee benefit issues with third party vendors, carriers, and Corporate HR specialists. Prepared out-processing (COBRA) paperwork for pending terminations and conducted exit interviews.Facilitated weekly New Employee Orientation sessions and provided guidance on essential corporate and HR policies, procedures and processes. Processed FMLA, short-term disability and military leave requests. Show less

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  Deltek

  Mar 2007 - Aug 2010

  Manager, Deltek University

  Managed a 5-member training operations staff supporting 1800 employees and 6,000 companies; including scheduling, administration, and delivery of classroom, web and on-site training.• Maintained a yearly P&L budget of over $12M and successfully hit forecast targets every quarter.• Improved information captured for budgeting system and reformatted reporting process to better track and control spending, budget allocations, and budget accountability. • Managed communication and information ensuring budgets were within targets and providing monthly analysis reports to management. • Negotiated contracts, labor-hour deliveries, and associated billing activities with consultants and subcontractors. • Led project team implementing Plateau LMS on time and under budget.• Designed and organized Plateau LMS training for internal and external end users. Show less

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  Nova Medical and Urgent Care Center Inc.

  May 2011 - Nov 2011

  Human Resources Manager

  Senior HR professional and manager at the Ashburn headquarters of this medical-care organization. Work directly with senior officials on all aspects of HR support and services to the firm’s 164 employees. Deeply involved with HR policy development; employee screening; hiring and orientation; staff training and career development; payroll and benefits administration; and employee/customer relations in a very dynamic, fast-paced environment. A respected leader with the flexibility to successfully deal with daily issues and strategic projects. Show less

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  Diplomatic Language Services

  Nov 2011 - Nov 2012

  Human Resources Manager

  Provide HR guidance to senior leadership of a government contractor through the transition from a small to large business. Direct a team of HR professionals on a broad range of HR functions. Restructured the organization’s HR department to provide leadership and outstanding customer service to all staff. Designed and rolled-out a comprehensive performance management process including policy, procedures, templates, training, and FAQs.

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  EPL Archives

  Sept 2013 - Jan 2016

  Human Resources Manager

  Perform a variety of generalist functions in a mid-sized company in the strictly regulated biotechnology industry. Maintain HR information management systems; compile reports, and support client audits and regulatory inspections as needed. Participate in management meetings and attend outside meetings and seminars as necessary to ensure all company HR policies and programs remain compliant over time. Administer Human Resources plans, benefits, and procedures to include the employee handbook for all company employees. Formally documented legacy HR processes to establish consistent obligations and expectations across all company divisions. Evaluated, revised and enhanced legacy HR policies and procedures, to ensure compliance with applicable regulations and industry best practices. Review resumes and screen applicants; design and conduct new employee orientation including benefit review and enrollments. Participate in developing department performance management goals, objectives and administration of related employee compensation. Perform benefits administration to include vendor selection, plan design, claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees. Show less

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  NeighborWorks America

  Jan 2016 - Mar 2019

  Senior Manager Human Resources

  Responsible for the full spectrum of human resources functions including; staff planning/recruiting, compensation and benefits, employee relations, organizational development, and compliance as a business partner for assigned client groups. Support the entire division with the development and evaluation of reports, operational metrics and results of the department in relation to established goals. • Lead the integration and implementation of new HRIS and performance management systems on time and on budget. • Produce and provide accurate analysis, trend and metrics reports with valid statistical data for organizational leadership. • Analyze and evaluate human resources operations for effectiveness, efficiency, and compliance with relevant law and regulations; and recommend new approaches, policies, and procedures to effect continual improvements. • Streamline the performance management program for the organization. Show less

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  Thompson Hospitality

  Mar 2019 - May 2020

  Senior Manager, Human Resources

  Interact with unit managers and employees as designated HR Business Partner for 2,000+ people. Facilitate employee engagement and retention programs through creation of an employee experience strategy to include competency modeling, pulse surveys, and evaluating exit interview data. Manage performance assessment process for 5,000+ employees. Conduct audits to ensure compliance with corporate policies and state and federal laws

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  Greenheart Juice Shop

  Aug 2021 - Dec 2021

  Head of People
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  The Council for Professional Recognition

  Mar 2022 - now

  Human Resources Manager