Dana Makahleh - MBE / (CSSGB)

Experience

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  Dar Al Dawa Development & Investment Co

  Jun 2010 - Jan 2011

  Improving the Productivity of the Plant, by Utilizing the working force and the use of Automated machines.

  • Graduation Project

    Aug 2010 - Jan 2011

  • Trainee

    Jun 2010 - Aug 2010
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  Aramex

  Jul 2011 - Jun 2015

  Business Improvement & Efficiency Leader - Quality Assurance/ Control

  1. Make sure that all policies and procedures are implemented and adhered to among employees2. Conduct and report quality internal auditing process at the station, while following up on the implementation of agreed corrective actions to promote continual quality improvement 3. Participating in the implementation of process improvement initiatives at the station, to leverage the station quality of service level4. Monitoring the Key performance indicators for the operations and support functions, including analyzing, setting corrective actions and following up, to ensure the station achieves the set targets for the Key performance indicators5. Handle complaints analytical through root case analysis, corrective action and final closure to prevent the reoccurrence of the problem6. Participate in the implementation of ISO 9001:2000/ ISO 14001:2008 / OHSAS requirements at the station to maintain the certification.7. Hold the management review meetings at the station, making sure meetings are regularly held addressing all the issues with effective actions implementation, to help the decision makers at the station review their overall performance on regular basis. عرض أقل

• 

  Bustami & Saheb Group

  Jul 2015 - Mar 2018

  Business Development Section Head

  1. Design process flow charts for all departments and translate them into policies, procedures, and guidelines.2. Participate with HR in putting Job descriptions for all titles in different departments, identify KPIs for each position, and link them to the periodical performance evaluation.3. Design organizational charts for all departments and create a clear work flow to link it with the ERP system (approval cycles).4. Put clear KPIs for each department and report them periodically to top management in one compiled report.5. Apply the Nissan Standard locally by implementing all applicable standards in different departments, and submitting the required evidences for the annual evaluation.6. Working with a consulting company to create an internal documentation system (policies, procedures, guidelines, Forms ...., ETC.)7. Design and develop processes to optimize efficient process flow, reduce process or product variability, improve process capability, and improve employee safety.8. Evaluate current processes and provide recommendations.9. Participate in process improvement projects to improve product quality, decrease cost, and improve product performance.10. Communicate business and technical needs, status, results and observations to operating, technical and business personnel.11. Ensure that process techniques are in alignment with the corporate goals and quality policy.12. Identify and troubleshoot process-related issues. عرض أقل

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  World Food Programme

  May 2019 - Jan 2024

  • Human Resources Associate

    Dec 2021 - Jan 2024

  • Human Resources Assistant

    Nov 2019 - Dec 2021

  • Business Support Assistant

    May 2019 - Nov 2019
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  European Union in Jordan

  Jan 2024 - now

  Regional HR Focal point