Esme Francis

Experience

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  Gap

  Oct 2013 - Sept 2014

  Visual

  Advanced telephone manner was used in my role at Gap as customers would regularly call for stock enquiries. Customer service skills were used at all times to utilise the customers experience in the store. • My detailed orientated nature was displayed by asserting my brand-knowledge to customers in a variety of sections as I became a jean representative for the brand and applied specialized knowlage of the various styles and fit for customers. • Analytical skills were used at Gap to move stock around frequently and make decisions that best suited the customer if they had a problem. Show less

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  The Brittania Pub and Restaurant

  Sept 2015 - Aug 2016

  Bar and Waitress

  Teamwork and organisation skills were key to ensure that the restaurant ran smoothly, and customers had an enjoyable experience to maintain the reputation of the Bar. • Maintaining a positive attitude throughout challenging situations was fundamental in this role. I often had to face challenging customers, therefore I used effective verbal communication to explain the problem and ensure the customer left satisfied. I also used initiative to resolve any problems immediately to reduce further stressful situations down the line.• I used event and organisational skills through managing my own section of the restaurant for large partys and ran events for special occasions such as wedding receptions. Show less

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  Oasis Fashion

  Sept 2016 - Oct 2018

  Visual Merchandiser

  • Advanced customer service and business communication skills were key in my role at Oasis. I prioritised certain tasks but still managed to maintain a healthy relationship with the customers. • All tasks were kept on top off, in order to run a smooth operation and gain a larger profit. • Assisting and independently working in visual merchandising allowed me to expand on my creative attributes and thrive on my passion for styling. I also utilized my social media skill set to assist with the promotion lines and advertise our brand further to reach more customers. • Dressing and designing the windows, floor moves, launching new lines and seasonal promotions gave me confidence in my decisions and ideas as I showed peer’s I had initiative. • I used advanced telephone manner to lease with difficult customers and head office about any problems or seasonal promotions. Show less

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  The Turks Head, Fullers Pub and Restaurant

  Mar 2019 - Aug 2019

  Bar and Waitress

  • Advanced use of communication skills and customer service, especially if the customer had a problem on the phone or in person. It was important to understand and correct the problem effectively and act accordingly using analytical skills.• Advanced use of working in a team and managing the floor on busy events such as rugby, comedy nights and charity events. This allowed me to utilise my problem-solving skills and co-ordinate successful events. Co-ordinating large events for weddings, comedy nights, birthdays and children’s party’s. Verbal and written communication where key to taking event bookings for clients. I used effective interpersonal communication with customers whilst building professional and personal relationships to gain a successful client list. Show less

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  Virgin Active

  Mar 2021 - now

  - First point of contact for members and guests at the club for questions and queries.- Closing and opening the club making sure each task is done to a high standard- Covid deep cleaning and hygiene clean- Dealing with challenging questions from members and making sure they are satisfied and taken care of. - High level of customer service - Expert telephone mannor

  • Membership Consultant

    Jul 2021 - now

  • Front of House

    Mar 2021 - Jul 2021
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  Oliver Bonas

  Apr 2021 - Jun 2021

  Sales Specialist

  Training in Oliver Bonas standards and specialist wrapping techniques.High level of customer service and appropriate, language.Providing customers with insightful product knowledge and helpful understanding for various sizes, colours and decor.Replen and visual merchandising the store to a high standard at all times.Adhering to strict covid policy and cleaning standards.

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  Harris + Hoole

  Jan 2023 - May 2023

  Team Leader
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  NCA BUILDING CONTRACTORS LIMITED

  Mar 2023 - now

  Office Manager