Just Baldridge

Experience

• 

  The Buckle

  Nov 2005 - Aug 2007

  Sales Associate

  -Communicated with customers to formulate a customized shopping experience-Tendered daily monetary transactions totaling about $1,500-Promoted in-store credit card to ensure return customers (Goal of 5 a week)

• 

  Hastings Entertainment

  Nov 2007 - Jun 2009

  -Oversaw the day-to-day operations including: staffing (hiring/firing), training of associates, and inventory control-Supervised financial operations including: counting the safe, depositing money in the bank, and preparing registers daily-Coordinated the daily duties of 15 associates

  • Assistant Manager

    Apr 2009 - Jun 2009

  • Team Lead

    Nov 2007 - Apr 2009
• 

  Walmart

  Aug 2009 - Sept 2014

  -Supervised the daily activities of 15-20 associates to deliver an ideal customer experience-Completed daily audits of cash registers to confirm accurate financial reporting -Addressed the needs of about 150 customers daily by means of excellent communication and customer service-Utilized computers to input prescription information and processed about 350 orders daily-Corresponded with coworkers and insurance companies to ensure accuracy of customers' orders-Managed, organized, and ordered inventory as needed on a daily basis -Provided excellent customer service to maximize customer experience-Inventory management-Cross-trained in different store departments-Operated cash register

  • Customer Service Supervisor

    May 2014 - Sept 2014

  • Certified Pharmacy Technician

    Aug 2012 - May 2014

  • Sales Associate

    Aug 2009 - Aug 2012
• 

  Se2

  Sept 2014 - Feb 2016

  Account Service Representative

  -Applied creative problem solving to find solutions to approximately 50 customer calls per day-Composed account summary correspondence to ensure accurate financial record keeping for our customers-Assisted agents/reps via telephone to provide customers up-to-date reporting

• 

  PepsiCo

  Aug 2016 - Jan 2017

  Merchandiser

  -Serviced two of the four largest clients in the Lawrence, KS area-Stocked, organized, and rotated about 15 pallets of product daily to maintain freshness of product in-store-Communicated with Sales Rep to ensure stores received optimal inventory

• 

  CVS Pharmacy

  Jun 2017 - Jan 2020

  Lead Pharmacy Technician

  -Met & exceeded all safety and quality care standards to ensure customer satisfaction-Built personal relationships with over 100 customers daily through high quality customer service & care-Facilitated communication between the patient and insurance companies, doctors, and nurses-Advocated for patients’ compliance with medication guidelines to ensure safety

• 

  Southwest Medical Center

  Jan 2020 - Sept 2021

  Certified Pharmacy Technician

  - Analyzed medication trends to maximize efficiency while distributing through the Omnicell system- Generated daily reports to accurately allocate IV drugs for specific patients based on need- Replenished inventory of pharmacy to optimal budget levels- Successfully communicated with medical staff to best serve the patients

• 

  INTEGRIS Health

  Sept 2021 - Jun 2023

  Certified Pharmacy Technician

  -Provide high quality customer service & care through quality care standards-Facilitate communication between the patient and insurance companies, doctors, and nurses-Advocate for patients’ compliance with medication guidelines to ensure safety-Initiate prior authorizations when required

• 

  Paycom

  Jun 2023 - now

  Software Quality Analyst

  -Develop test plans for testing of software in order to expose flaws and ensure all issues are resolved before the code is released to production-Support Paycom’s customer service team in researching and resolving issues-Working with development colleagues to provide direct solutions, constructive feedback, and input on the software to ensure it meets customer expectations-Maintaining testing documentation -Act as a customer advocate by learning how the user expects to use the system and then ensure it meets those needs-Perform other duties as assigned Show less