Mark Cheyney

Experience

• 

  Harrods

  Feb 2004 - May 2007

  Sales Executive
• 

  British Airways

  Mar 2007 - Oct 2016

  Working on programmes delivering new customer features for IFE and connectivity programmes Ensured the successful day to day running of the CLC operation. Liaising with staff to solve issues as well as stakeholders. Worked on projects to improve CLC such as mandatory training Planned the weight & balance on all outbound LHR flights. Also did inbound flights. Liaised with people across the airport and cargo in the uk and rest of the world. Check in passengers for their flights and board them onto the correct flight. Ensure successful day to day running of the terminal.

  • Inflight Entertainment Executive

    May 2012 - Oct 2016

  • Centralised Load Contol Duty Manager

    May 2011 - May 2012

  • Centralised Load Contol

    Mar 2008 - May 2011

  • Customer Service Agent - LHR T4

    Mar 2007 - Feb 2008
• 

  International Airlines Group (IAG)

  Oct 2016 - Mar 2019

  Delivering improvements and software upgrades to our Thales Inflight entertainment system to improve the customer experience. Build requirements to procure onboard connectivity systems for both line fit and retrofit aircraft. Involved in the end to end customer experience for connectivity using my knowledge as an SME to advise various business areas about what can be done throughout the customer journey.Work with the latest technology in the IFEC sector to remain innovative, through work on various projects such as looking at connectivity solutions for British Airways.For both connectivity and IFE I've built rigorous test modules with supplier involvement to ensure that IFE and connectivity systems are ready for entry into service with limited or no issues.My role also sees me liaise with suppliers regarding various matters, as well as internal stakeholders within BA Show less

  • Product Owner

    Oct 2016 - Mar 2019

  • Group Inflight Portal Product Owner

    Oct 2016 - Mar 2019
• 

  Virgin Atlantic

  Apr 2019 - Feb 2022

  IFEC Development Manager

  Leading the development of new products, concepts and services. Providing thorough analytics to inform future strategy and subsequent media decisions. Developing interactive updates to media platforms and enablers. Managing digital media elements with internal departments, hardware suppliers and software providers ensuring a smooth roll-out of digital systems in collaboration with the wider team. I'm responsible for scoping, driving and delivering onboard changes and innovation, to bring improved services and efficiencies for both the business and our customers. Show less

• 

  IAG Loyalty

  Feb 2022 - now

  IFEC Strategy, Performance and Operations Manager