Austin Crocker

Experience

• 

  Self-employed

  Jan 2017 - now

  Pet Sitter and Dog Walker

  Managed and ensured pet safety and wellness in owner’s absence Followed all pet care instructions, including pet diet needs and medication regimens Walked pets outside many times per shift to prevent accidents Communicated effectively with clients over the phone and textAdministered medications or wellness periodicals as instructed

• 

  Lake-Sumter State College

  Apr 2019 - now

  Engaged users and answered questions via email and phone. Described solutions to users to assist in problem resolution. Patiently walked individuals through basic troubleshooting tasks.

  • Student

    Aug 2018 - now

  • Information Technology Help Desk Support

    Apr 2019 - Aug 2019
• 

  McAlister's Deli

  Jan 2020 - Jan 2022

  Cashier & Server

  • Processed POS transactions, including cash and credit purchases or refunds.• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.• Collected credit card and cash from customers and made proper change for cash transactions

• 

  Chili's

  Feb 2022 - Apr 2023

  To-Go Server

  • Answered phone calls to take orders and manage seating requests• Assembled menu items according to specifications and served to customers• Ensured customer satisfaction by being accessible and friendly• Resolved issues to ensure customer satisfaction and gain loyalty• Assisted in other areas during rush periods to foster teamwork and provide exceptional service • Managed opening and closing processes

• 

  Puiblix

  May 2023 - now

  Customer Service Clerk

  • Collaborated with team members to maintain a smooth and efficient front-end operation• Maintained a clean and organized front-end area to uphold the store’s inviting atmosphere • Demonstrated strong interpersonal and communication skills while assisting customers• Successfully adapted to a fast-paced retail environment, demonstrating the ability to multitask and prioritize responsibilities effectively Show less