Experience

• 

  Pacific bell teleghome

  Nov 1980 - Aug 1985

  Maintenance technician electronic pbx

  Communications technician maintaining complex business communications equipment and data network access

• 

  Pacific bell telephone company

  Aug 1985 - Jun 1988

  Supervisor

  Supervisor Managing a team that performed the scheduling and assignment of work items for the Special Services Field technicians. The area services covered Northern CA from Bakersfield to the Oregon border. Was project sub team lead for the Dial to Dial replacement for northern California. Each office had design and deliverables to complete in order to make the national scheduled conversion.

• 

  Pacific bell telephone company

  Aug 1988 - Dec 1991

  Service manager

  Service Manager, State of CaliforniaTeamed with the Department of General service to support the transition of all communication services covered by the State contract from GTE to Pacific Bell. I was responsible for the conversion of all field circuits and services. Conversion duties included scheduling, testing, and advance preparation of services to be converted.Additional duties assigned as Service Manager for the Department of General Services was to directly support the agency for their internal issue with service and billing issues. Show less

• 

  Pacific bell communications

  Dec 1991 - Nov 1995

  Information technology support specialist

  12/1991 - 11/1995Pacific Bell, United States of AmericaITO/Desktop supportProvided software and hardware support for the Pacific Bell sales organization. Duties included: NT Server support, Domain management, Sales user help desk functionality, and on site PC hardware and software support for locations in the defined region.

• 

  Pacific bell telephone company

  Nov 1995 - Nov 2002

  Service Executive, State of CaliforniaI was the direct point of contact for service issues or question on provided service by Pacific Bell. I provided support for the three largest data centers in the State of California: Teal Data Center, Employment Development Department, and Health and Welfare data center. I supported and managed these customers and their Pacific Bell networks which included Voice connections Centrex, VOIP, digital trunking, ACD, IVR, Interconnect to MCI hosted voice services and the State of California contracted ATM Frame Relay network. Show less Provided project management for large Data network or complex voice installations for the State of California agencies. Service included complex voice installation with ACD, IVR, and integrated long distance as the carrier of choice with dedicated facilities and call queuing.The data network installations were all high bandwidth DS-3, Frame, and ATM distributed networks During this period of time I managed the migration from the Newbridge ATM Frame relay network to the Lucent network. Show less

  • Service Executive

    Nov 1998 - Nov 2002

  • Project Manager

    Nov 1995 - Nov 1998
• 

  South western bell

  Nov 2002 - Nov 2015

  Senior network support

  11/2002 - 11/2015Pac Bell / SBC Senior Network SupportProject member for the IPAG – ASE network implementation. This group developed and deployed the multi state Switched Ethernet platform for AT&T. My major focus was the Service Assurance portion, ticketing automation’s, and requirements. Insuring the interest of Service Assurance is represented in each development cycle and there are no deficiencies.Provide training and support to the floor for network and system issues. I tested releases and validated beta code for certifications pending release management. I also manage compliance and user administration of access for users accessing ENOC managed systems. i.e. TACACS, Netcool, C Note, ISC, ITL, AOTS, BMP…Manage resources and personnel for the center in building out the MAN's and large customer installations. Primary responsibilities were to certify the turn up and integration of the routers into the production network, verify alarming and provide rules and support for alarms and new hardware introduction into the network.Developed process and requirements that streamline multiple company systems to develop and deploy a consistent look, touch, and feel for the technician and to build mechanization between systems to produce the maximum flow through Show less

• 

  At&t

  Nov 2015 - Sept 2019

  Principal network support

  Develop, test and implement automation’s for the AT&T Switched Ethernet application IPAG ASE. This included new rules to reduce touches by center personnel, execute flow through automation’s based on testing results, directly assigning work based on skill values and criticality, analysis of the automation’s and providing training and technical support for the center representatives.

• 

  Ibm

  Sept 2019 - Sept 2020

  Process architect

  Support for the AT&T Yosemite contract. This includes new automation development in advancing the process and flow through of the AT&T data information and center enhancements to reduce the quality or touches of the data. Streamlining the information presented to the clients in logs and messaging to be consistent between ticking system.

• 

  Zion christian academy

  Sept 2020 - now

  Director of technology