Experience

• 

  Kantar it partnership

  Oct 2009 - Nov 2014

  • Virtualization technologies as VMware ESX ESXi 3.5, vCenter 4, ESX - ESXi 4, vCenter 4.1, ESX-ESXi 4.1, ESX-ESXi 5.1, vMotion, HA, DRS; standardization of Virtual Machines with templates.• Hands on experience on AWS cloud deployment and support.• Install and Configure ESX/ESXi 3.x, 4.x & 5.0 Server through iLO/DRAC.• Basic understanding of IP, Sub Nets, VPNs, vLAN, firewalls and networks.• Storage Configuration via iSCSI software for VMware virtualization.• HP Left Hand Storage configuration and Management.• Troubleshoot ESX Server and Virtual machine related performance issues.• Creation and management of virtual machine.• Guest Installation and Customization.• Troubleshooting of Windows 2003/2008 Server Issues.• Resolve customer technical issues through diligent research, replication, and troubleshooting.• Keep the clients updated about the progress on their support tickets.• Provide a detailed documentation about the problem description and the actions taken to fix the issue.• Day-to-day management and application support of Kantar Citrix user group community including troubleshooting application/user issues within the Citrix environments.• Analyze the Citrix needs of the organization, recommend solutions with priorities, develop feasibility studies, and perform system design and implementation.• Provide technical support to special projects coordinating across several IT departments and must manage several projects at a time.• Work closely with the IT Services Desk to define and document core troubleshooting techniques to enable and promote first call resolution.• Participate in department initiatives for Change Management and Disaster Recovery activities. Show less • Test and deploy OS images using WDS, VM templates and from custom ISOs• Test Windows Server Service Packs, critical, and security updates• Deploy and maintain security configuration via local and group policy and INF files• Test and maintain VMware Virtual VMs• Experience with Windows Server 2008/R2, Windows Server 2012/R2, and optionally Windows Server 2016 TP4• Knowledge of server hardware, VMware ESXi 5 and higher• Experience with WDS and PXE boot• Experience deploying VM templates of standardized Windows Server images and roles• Patch configuration management using WSUS and other patch management implementations (e.g., BladeLogic)• Experience with HP Blade and rack mount ProLiants, DELL PowerEdge rack mount and IBM servers• Experience with HP Direct Attached SCSI and SAN-attached MSA storage arrays• Working knowledge of WSUS patching• Experience with server hardening and PCI security configuration via local and group policy• Experience with McAfee and ePO• Experience with networking and storage management via Disk Management and scripting including PowerShell• Scripting familiarity with PowerShell and VBScript • Ability to identify performance bottlenecks on the OS, using Windows Performance Management Tools and PowerShell Show less • Perform continuous monitoring of tool like Indicative, Argent Guardian, Solar Winds, Site scope Etc. for Server and Network monitoring respectively.• Maintain reports of Server Backups and prepared Monthly availability and backup completion reports for SOX compliance.• First level resolution of incident tickets escalated by NOC.• Managing user accounts, administration and security policies.• Monitoring & Troubleshooting Network Connections & Security and end user problems.• Supporting the Network infrastructure• Administration trouble shooting skills on Disks and File systems, Users and Groups.• Installs/uninstalls various software and upgrades equipment when necessary.• Trouble shooting network connectivity• Troubleshooting various network problems like port enabling, crimping….etc.• Remote support to different locations.• Generate Monthly Network Availability report for LAN-WAN for all the OPCO’s.• Generate Monthly Network utilization and Latency report for LAN-WAN for all the OPCO’s.• Calculate the Electrical load with the help of Electrical vendor to finalize and maintain UPS for all the datacenter across the globe.• Batch processing using Redwood this includes creation of jobs, scheduling and monitoring. Show less

  • Senior Systems Engineer - Virtualization

    Jan 2013 - Nov 2014

  • Systems Engineer - Virtualization

    Oct 2010 - Jan 2013

  • NOC Analyst

    Oct 2009 - Oct 2010
• 

  Ibm

  Nov 2014 - Sept 2016

  Technical services specialist / tech. lead - virtualization

  ⦁ Manage a team of 10-12 Technical Support Engineers, who provide Technical Support to our Corporate/Enterprise customers.⦁ Windows Administrator - L2 , L3 and L4⦁ Windows 2003/2008 OS Administration -L2, L3 or L4⦁ IBM / HP Server Hardware Troubleshooting⦁ Vendor engagement for faulty hardware replacement on production servers.⦁ IBM / HP Server Hardware Troubleshooting⦁ Virtualization technologies as VMware Server, VMware ESX ESXi 3.5, vCenter 4, ESX - ESXi 4, vCenter 4.1, ESX-ESXi 4.1, ESX-ESXi 5.1, vMotion, HA, DRS; standardization of Virtual Machines with templates.⦁ Extensive experience in Microsoft Hyper V⦁ Install and Configure ESX/ESXi 3.x, 4.x & 5.0 Server through iLO/DRAC.⦁ Storage Configuration via iSCSI software for VMware virtualization.⦁ HP Left Hand Storage configuration and Management.⦁ Troubleshoot ESX Server and Virtual machine related performance issues.⦁ Creation and management of virtual machine.⦁ Guest Installation and Customization. Show less

• 

  Cognizant

  Sept 2016 - now

   As an Onshore Delivery Manager, I’ve taken on the complete Infrastructure and Security services delivery for the client engagement in addition to my duties as the DataCenter manager. Lead and manage ITIL functions, including Incident, Change, Problem, Knowledge, and MIM (Major Incident Management). Ensure adherence to ITIL processes and best practices. Collaborate with other teams to resolve incidents and implement changes. Drive continuous improvement in service delivery and operational efficiency. Lead a team responsible for endpoint protection, vulnerability remediation, IAM (Identity and Access Management), MFA (Multi-Factor Authentication), GRC (Governance, Risk, and Compliance), and audit compliance. Lead a team responsible for Implement security policies and standards across the organization, monitor security incidents and respond to breaches. Collaborate with other teams to address security vulnerabilities and threats. Lead a team responsible to provide O365 support to end users, manage Intune for mobile device management (MDM). Lead a team responsible to Administer SCCM (System Center Configuration Manager) for software deployment and patch management. Show less Operations Manager for DevIT:• Play a technical delivery manager role for a team of 40-45 technical members with build and install engineers, IT Infrastructure and Data Center support engineers, who provide critical enterprise support to our customers.• Proven, significant experience in business analysis, requirements definition and deployment of business requirements to information systems.• Strong background of partnering with service providers with platform engineering, DevOps, and product development teams to support end-to-end solutions that are resilient and scalable• Expertise in designing large, distributed solutions for cloud deployments• Experience with delivering distributed cloud solutions on any of the following platforms: Amazon Web Services (AWS), Microsoft Azure and VMware Cloud• Proven track record recruiting and retaining top engineering talent• Ability to form strong cross-functional partnerships across distributed global teamsInformation Security Consultant• Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.• Experience and knowledge of the development and implementation of information security policies, standards and related procedures for security programs.• Strong presentation skills with ability to convey ideas at the C-Level.• Strong written communication skills for use in preparing formal documentation including deliverables, Statements of Work, proposals and case studies.• Strong verbal skills that include the proven capability to clearly articulate thoughts, capability to be persuasive and to deliver presentation and training to all levels of management.• Ability to interface with C-Level and tactical implementers.• Proven investigative and analysis skills with the demonstrated ability to handle confidential information. Show less Technical responsibilities:• Lead a team of QA engineers as a subject matter expert for IT • Security, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.• Experience and knowledge of the development and implementation of information security policies, standards and related procedures for security programs.• Strong presentation skills with ability to convey ideas at the C-Level.• Strong written communication skills for use in preparing formal documentation including deliverables, Statements of Work, proposals and case studies.• Strong verbal skills that include the proven capability to clearly articulate thoughts, capability to be persuasive and to deliver presentation and training to all levels of management.Management Responsibilities:• Maintain and optimize existing information management and communications systems & procedures• Identify, and implement new information management and IT tools, systems and procedures to meet customer's evolving needs• Orient and guide all staff in information and systems implementation• Responsible for performance management and career development and retention of the team members • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums • Review technical expertise of associates Identify skill gap and initiate appropriate learning & training programs Show less

  • Onsite Delivery Manager - Infrastructure & Security

    Sept 2023 - now

  • Operations Manager / Infra. Architect

    Jul 2019 - Sept 2023

  • Associate Operations Manager / Infra. Technology Specialist

    Sept 2016 - Jul 2019