Experience

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  Bally total fitness

  Jan 2002 - Jan 2007

  Retail manager, front desk manager, member service representative

  Resolved all member account issues in person and over the phoneCompleted all state and federal paperwork for Wisconsin new hiresAudited all club contractsManaged entire Rockford, IL club for three monthsSuccessfully managed retail store and staff for over two yearsOver 5 years of reception/customer service experience

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  Davians

  Jan 2007 - Jan 2008

  Vending route driver

  Was responsible for service of vending machines at multiple locations.Handled customer concerns

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  U.s. cellular

  Aug 2008 - May 2011

  Customer service representative

  Responded to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.Researched and resolves a wide variety of customer questions/issues.Troubleshooted first level wireless technical issues.Conducted thorough customer needs analysis and provided value driven recommendations of products and services.Maintained strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.Supported a growing number of wireless/data products, and continuously demonstrated proficiency in product knowledge and call handling skills.Demonstrated openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).Offered alternatives and options to satisfy customer concerns.Recognized and acted upon opportunities to offer enhanced services (i.e. accessories or calling features).Provided customers timely and accurate information.Processed customer requests and where applicable, processes credits/adjustments to customer accounts.Completed appropriate documentation on customer accounts and followed-up where required.Worked with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. Assisted in other tasks as needed or assigned. Show less

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  Orphonic llc

  Oct 2011 - Nov 2018

  Owner

  Orphonic Multimedia offers a wide variety of media services, including videography and photography.I might have thought i'd be a cameraman 90% of the time when I started this business, but I was wrong. The vast majority of my time is spent doing administrative work, sales, and editing. The thing I do the least is shoot with my camera. That said, I love the diversity of tasks this job encompasses.Sometimes I get the opportunity to delegate. Orphonic Multimedia has a diverse group of talented contractors and we sure wouldn't have made it this far without them. Show less

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  The marsz family

  Jul 2015 - now

  Shitty homemaker, sahd
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  Stay-at-home-dad

  Jul 2015 - Sept 2023

  I do what i want

  I do whatever I feel like. Life is good.

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  Whoarewetopodcast.com

  Jul 2017 - Apr 2021

  Podcast host

  A podcast about life in Milwaukee, micro brews, and fun conversations with interesting guests. We love answering questions and giving advice to our listeners who write in. A podcast that's hard to define, but safely described as "entertainment." With listeners in over 50 cities across 7 countries, ad revenue is starting to make this "hobby" a nice little "side-hustle." Go to www.whoarewetopodcast.com and hear for yourself!

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  Maledictis.net

  Mar 2020 - now

  Music composer
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  Marszmedia llc

  Sept 2023 - Dec 2024

  Owner

  John Marszalkowski, doing business as MarszMedia LLC, is offering services and consulting for video, audio, photo, editing, writing, music, and publishing to professionals in the Milwaukee market and beyond.