Khurram Rajput

Experience

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  Trg | tech

  Jan 2010 - Nov 2013

  IT Support Specialist

  bout TRG (Ibex Global):Ibex Global (TRG) is a renowned leader in customer service outsourcing, providing exceptional support for top-tier global companies. With 20+ branches worldwide, IBEX specializes in delivering tailored solutions that ensure outstanding customer satisfaction across diverse industries.Key Responsibilities:Software & Hardware Testing: Conducted comprehensive testing and reviews of the latest software, hardware, and operating systems to ensure optimal system performance and reliability. Proactively identified areas for improvement and suggested upgrades to enhance user experience and system efficiency.*ERP Installation & User Training: Supported the installation and deployment of ERP systems, ensuring seamless integration with existing infrastructure. Delivered training sessions to end-users, providing them with the necessary skills to navigate the ERP system and optimize their workflows. Provided ongoing technical support to ensure smooth adoption and minimize disruptions.*Project Leadership: Led the NPDMS (Nestlé Pakistan Development Management System) project, providing technical support to users across the south and north regions. Coordinated with cross-functional teams to ensure efficient system integration, user onboarding, and troubleshooting support to meet project deadlines and business goals.Core Technical Skills:Operating Systems: Windows OS (7/10), Mac OSSoftware & Tools: Microsoft Office Suite (Word, Excel, Outlook, Teams), Google Workspace, ERP ---Systems (e.g., SAP, Oracle, Yardi), Symantec Endpoint ProtectionNetworking: TCP/IP, DNS, DHCP, VPN configuration, LAN/WAN troubleshootingHardware: Installation, configuration, and maintenance of desktops, laptops, printers, and peripheralsRemote Support Tools: TeamViewer, Remote Desktop, AnyDeskScripting & Automation: PowerShell for user provisioning and license managementTicketing Systems: ServiceNow, Jira (issue tracking and resolution) Show less

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  ADAMS SHIP REPAIRS

  Jan 2014 - Feb 2017

  Information Technology System Engineer

  Adams Ship Repairs provides a wide range of services and products for all types of vessels, specializing in major metal fabrication jobs both on and offshore. As part of the IT support team, I played a key role in ensuring smooth daily operations by resolving technical issues and providing efficient support across the organization.Key Responsibilities:*Service Management: Prioritized and addressed high-urgency tickets in the Service Management queue (JIRA), ensuring timely and effective resolution of technical issues to minimize disruptions.*PC & Server Deployment: Installed, configured, and deployed new PCs and servers, ensuring smooth setup for end-users. Provided on-demand support for system updates, configuration adjustments, and troubleshooting.*Technical Support & Troubleshooting: Delivered hands-on technical support, diagnosing and resolving hardware, software, and network issues. Provided 24/7 support for critical systems and responded to incidents promptly to ensure business continuity.*End user support: Offered responsive customer service, addressing IT-related inquiries and issues to maintain seamless operations and user satisfaction across various departments.Core Technical Skills:Operating Systems: Windows Server, Windows OS (7/10)Software & Tools: Microsoft Office 365, Microsoft Office Suite, JIRA (issue tracking), Active Directory, Remote DesktopNetworking: TCP/IP, LAN/WAN troubleshooting, VPN setupHardware: PC/server installation, configuration, and troubleshooting Show less

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  QUOTEX

  Mar 2018 - Apr 2018

  Project Intern

  About QuotexQuotex is located in Angers-France. Quotex is a software development company mainly working with QDV7 quotation software(formerly QUICK QUOTE). Worked as a Project manager (apprentice)for 2 months. • Collaborated with senior project managers at QUOTEX to enhance process efficiency and workflow.• Assisted in training new Project Managers on tools and processes.• Provided integrated ERP solution for Odoo and eggCRM, resulting in improved client experience.• Conducted QA testing and designed reports for senior management to summarize project progress. Show less

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  Expo 2020 Dubai

  Sept 2021 - Mar 2022

  Information Technology Specialist

  As part of the Expo 2020 Dubai team, I worked under the guidance of zone technology managers, providing IT support and ensuring that all systems ran smoothly during the World Expo. I was responsible for addressing daily tech needs, offering IT support to VIP users, and maintaining optimal system performance during this prestigious event.Key Responsibilities:*IT Support & Troubleshooting: Provided on-site and remote IT support for users, resolving issues related to hardware, software, and network connectivity.*VIP User Assistance: Delivered hands-on, personalized support to VIP users, ensuring their devices, applications, and connectivity were running seamlessly.*System Health Monitoring: Conducted daily checks on systems and applications to ensure everything was operating optimally, addressing any issues before they became major disruptions.*Asset Transfers & Tracking: Coordinated with vendors and the IT store to facilitate the movement of broken or obsolete IT assets and tracked them until the disposal was complete.*Patch Management: Managed and deployed regular system updates and patches to prevent security vulnerabilities and ensure all devices were compliant with event security protocols.*Documentation & Reporting: Maintained accurate records of asset movements, support tickets, and user account changes. Reported any system failures or updates to zone technology managers to keep them informed.Core Technical Skills:Account Management: User provisioning, deactivation, access control, and security policiesSystem Updates & Patching: Manage Engine Desktop Central, automated patch deploymentVIP IT Support: Personalized support for high-priority usersAsset Management: Asset tracking, transferring, and vendor coordinationTroubleshooting: Resolving hardware, software, and network-related issues Show less

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  Modern Pharmaceutical LLC

  Mar 2022 - Jul 2023

  Information Technology Administrator

  At MPC, I was responsible for managing and optimizing IT infrastructure to ensure smooth operations and secure access to company resources. I supported a variety of IT tasks, including user management, system administration, and incident management, in line with ITIL best practices.Key Responsibilities:*Active Directory Management: Administered Active Directory for employees and consultants, handling account creation, password resets, permissions, and file storage management to ensure efficient user access control.*Incident & Problem Management: Managed incident response and problem resolution in accordance with ITIL processes, ensuring that IT issues were addressed quickly, and minimizing disruptions to business operations.Day-to-Day Tasks:-User Account Management: Created and managed user accounts, ensured proper access control, and handled onboarding/offboarding procedures.-Password & Access Support: Assisted employees with password resets, access issues, and provided support to ensure users could access the systems they needed.-IT Incident Handling: Monitored and responded to incoming support tickets, prioritizing issues and ensuring timely resolutions.-Collaboration & Reporting: Worked closely with teams to resolve technical issues and provide status updates to management on ongoing incidents or system issues.Core Technical Skills:Active Directory Management: User account creation, role-based access, and security group managementGroup Policy Management: Policy creation and enforcement for access controlIncident Management: ITIL-based incident response and problem resolutionSystem Monitoring: Routine checks for performance and security vulnerabilitiesTechnical Support: User support for access issues and IT troubleshooting Show less

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  Confidential Commercial Real Estate Company

  Dec 2023 - now

  IT Consultant

  As an IT consultant for a confidential real estate organization, I play a pivotal role in maintaining system performance, supporting end-users, and driving operational efficiency across the organization. Key Responsibilities:*O365 & Google Workspace Management: Managed both O365 and Google Workspace environments, including user account creation, license assignments, and organizational unit (OU) management to ensure efficient collaboration and communication.*VIP IT Support: Delivered high-level IT support to VIP office colleagues, resolving technical issues via remote assistance, on-site visits, and on-call troubleshooting to ensure uninterrupted operations.*User Onboarding & Offboarding: Oversaw the user lifecycle by efficiently managing onboarding and offboarding processes, ensuring compliance with company policies and a smooth transition for all employees.*System Performance & Maintenance: Managed the performance and reliability of IT systems, including hardware and software installations, updates, and troubleshooting, to ensure maximum uptime and infrastructure reliability.*Project Leadership: Led the deployment of a new real estate application, collaborating with the development team and stakeholders to ensure clear communication, project alignment, and successful implementation. (Android/IOS)*Documentation & Knowledge Sharing: Developed and maintained comprehensive IT documentation, user guides, and troubleshooting processes to improve team efficiency and reduce resolution time for recurring issues.Core Technical Skills:Cloud Platforms: O365, Google WorkspaceIT Support & Troubleshooting: Remote assistance, on-site support, and on-call troubleshootingERP Systems: Application support, user training, and issue resolutionSystem Management: Hardware/software installations, updates, and performance monitoringDocumentation: Knowledge base creation, IT process documentation, and user guides Show less