Abhishek Rajeevan

Experience

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  TimeNet Solutions Pvt Ltd

  Sept 2000 - Jun 2004

  Network and Security Administrator

  • Configuration, administration, maintenance and troubleshooting of LAN/WAN devices (Cisco switches, routers, network appliances and troubleshooting).• Implementing, maintaining and troubleshooting for clients regarding the VPN, point to point connections. • Onsite LAN and WAN support for the various clients.

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  Wipro Infotech Ltd

  Jun 2004 - Oct 2005

  Network Operations Center Engineer

  • Responsible for designing and developing methods to protect corporate network.• Perform root cause analysis and provide solutions ensuring quality services. • Responsible to design, implementation, support and providing technology solutions for IT infrastructure (LAN & WAN), data center operations considering all the security aspect.• Responsible for monitoring and troubleshooting for technologies like Routing, Switching, Security and VPN.

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  Cypress Semiconductor

  Oct 2005 - Nov 2009

  Senior IT Engineer

  • Security Lead for managing and implementing various in-house projects. • Responsible for maintenance of existing security policies and procedures, as well as creation and implementation of new security procedures. • Responsible for designing and developing methods to protect corporate network and systems assets.• Design, implement and provide technical solutions for IT Security Infrastructure & Data centre Operations. • Responsible for planning, designing, implementing, troubleshooting & maintenance of MPLS WAN backup solutions, Cisco WAAS, Cisco NAC and other network and security devices.• Responsible for designing and developing IT infrastructure according to Cypress global standards.• Supported multiple large datacentre and IT Infrastructure, taking care of all network related escalations from IT support team across the region. • Participated in development and maintenance of global information security policy. Show less

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  Hewlett-Packard Singapore

  Feb 2010 - Jul 2015

  • Spearheaded various government projects for network and security design, installation, configuration, hardware build and testing. • Provided business analysis defining problem trends and strategy for process changes that maintains optimal customer support and satisfaction.• Worked together with account managers, sales team, client and other teams to understand customer business and technical requirements.• Assessed the capabilities of existing system and process, identifying improvement opportunity.• Developed budget recommendations for capital expenditures to acquire new equipment needed in order to increase efficiency of service uptime.• Saved over $200K operational cost by migrating away from legacy infrastructure. • Delivered all projects within time, cost, scope, and quality defined. • Tracked project deliverables and ensures identified customer need are met.• Identified and track potential project risks and recommend mitigating measures.• Managed change control gaining agreement for revisions from project stakeholders • Provided proactive communication on status updates to key stakeholders as needed.• Prepared & managed all project documentations. Show less • Designed and implemented education roaming (EDUROAM) wireless network, first time in Singapore, saving over $100K operational cost annually. • Worked with senior executives providing input into strategic planning detailing required technology innovations.• Analyse, design, test, and evaluate network systems, such as LAN, WAN, wireless, internet, intranet, and network security systems.• Responsible for conducting proof of concept projects for all new implementation within the customer campus network.• Redesigned the corporate network resulting in improved performance and network security.• Responsible for resolving a wide range of system failures and issues, troubleshooting software, hardware, and network problems.• Organized the process of receiving new IT inventory and tracking current stock.• Designed input forms to streamline the inventory process and reducing lost or misplaced equipment by 20%.• Supported multiple large scale data centers and IT infrastructure for Asia region. Show less

  • Technology Consultant

    Jul 2013 - Jul 2015

  • Technical Team Lead

    Feb 2010 - Jul 2013
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  Hewlett Packard Enterprise

  Jul 2015 - now

  Technical Services Manager

  • Reporting to the IT Director, manages a team of 8 members supporting a 24x7 campus wide network operations.• Responsible for management, planning and delivery of campus IT network and wireless services. • Manage service escalation from VIPs, business users and IT stakeholders, ensuring timely follow up and regular communication till closure.• Boosted ITIL-based service and customer satisfaction metrics by 40% as a result of implementing procedures for IT incident monitoring and troubleshooting.• Responsible for monitoring and overseeing the customer performance under the terms of contract, including service objectives and SLA, operating level compliance and strategic issue resolution.• Track and drive SLA compliance for all incidents and service requests, ensuring all breached records are followed up with the responsible operation teams.• Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution.• Motivate and develop a team of technical member by providing directions and ensuring the team achieves their objectives and are constantly striving to improve quality.• Reduced support costs by developing and implementing process improvements by automating Operational process and new deployments.• Effectively engage and manage the vendors to deliver IT solutions and services.• Established asset management practices to track technological assets from maintenance to disposal and improved resource optimization by 25%.• Develop project plans, project tasks, and resource requirements and manage the risks that affect the delivery of the project outcome.• Excel in stake holder communication, both internal and external stake holders. Show less