Deep Enrich
David Floyd
Warehouse picker
554 followers
Kingsport, Tennessee, United States
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About me
MNS Inside Technical Representative at Sharp Business USA
Education
Northeast State Technical Community College
1994 - 1999AAS Personal Computer SpecialistNortheast State Technical Community College
1994 - 1999AAS Small Business Management
Milligan University
2021 -COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Experience
IJ Company
Jan 1997 - Jan 1999Warehouse pickerWorked in the warehouse to load trucks for delivery
Tele-Optics
Jan 1999 - Jan 2005Senior Level TechnicianWorked as a contractor in a help desk for a fortune 500 company in Kingsport, TN. I was the "team lead" for a group of 10 technicians that did 2nd tier phone support. I was responsible for the day to day activities of this group, and to make sure the trouble calls were handled in a timely manner. I worked with the technical contacts within each area to see that technicians were following proper documentation and troubleshooting techniques required.
Holston Medical Group
Jun 2005 - Jun 2011Network Manager
Intellithought
Jun 2011 - Apr 2014Support Engineer
Alpha Natural Resources
Apr 2014 - Apr 2015Client Services Analyst IntermediateSaratoga Technologies
Sept 2015 - Feb 2019Network Technician
Sharp Business USA
Sept 2015 - Aug 2021MNS Inside Technical Representative
IT Decisions
Aug 2021 - May 2023Level 2 Technician
Licenses & Certifications
MCDST
Microsoft
Languages
- enEnglish
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