Suchitra Ramesh

Experience

• 

  Citigroup

  Nov 1999 - Jun 2006

  Service Quality Manager

  Was handling the service and quality for the phone service division of Citibank N.V

• 

  The Royal Bank of Scotland

  Nov 2006 - Oct 2016

  Was heading the entire Branch Services at Bangalore Was heading the preferred banking service team in RBS.

  • Head - Branch Service

    Dec 2013 - Oct 2016

  • Head - Client Experience (Preferred Banking)

    Nov 2006 - Dec 2013
• 

  RBL Bank

  Mar 2017 - Apr 2020

  Regional Service Head - South

  Managing implementation of Service Management Framework, including Service Standardization. Escalation Management, Service Audits, driving Client Engagement Process and Quality, Service Training.

• 

  Self-employed

  May 2020 - Sept 2021

  Independent Consultant, Corporate Trainer & Coach
• 

  Axis Bank

  Sept 2021 - now

  Responsible for achieving Quality Assurance objectives by contributing information and analysis to strategic plans and reviews for South Region of the Axis Virtual Centre

  • Regional Training Manager - South

    Nov 2024 - now

  • Regional Quality Manager - South

    Sept 2021 - Oct 2024