Mudashiru Yakubu

Experience

• 

  Nigerian Television Authority

  Oct 2012 - Dec 2012

  News Reporter (industrial attachment)

  Fetched news-worthy storiesReported news events as it was occuring.Compiled news of the hour for the broadcaster.

• 

  ISON Xperiences Ltd - Leading Global CX Management Company

  Jan 2016 - Dec 2017

  Customer Service Representative

  Promoted company’s brands, product and servicesProvided information to customers on their enquiriesEnsured first call resolution on enquiries and issues to eliminate call back for same issue again.Properly documented interaction and Safe keeping of all records/reports to ensure resolution of complaints and escalated the unresolved queries for effective and timely treatment.Ensured the accomplishment of standard average time handling (AHT) Conducted Routine Customer Satisfaction SurveyAdhered strictly to the Service Level Agreement (SLA)Conducted Training and onboarding process for newly recruited agents Show less

• 

  Union Bank of Nigeria

  Mar 2018 - Aug 2021

  Managed customers’ relationship and satisfaction with the bank. Contacted customers via cold calls to sell the bank’s products and services through the aid of effective persuasion. Offered financial advice to customers on savings and investments.Reached out to customer to follow up on initial interactions. Trained and mentored newly recruited agents on customers’ satisfaction and relationship.Improved compliance with standard calls to ensure abandonment of calls is eradicated to bring about productivity with attention to quality service.Prepared accurate and timely reports to establish proper follow-ups to atrain customers satisfaction.Motivated team members to enable effective carrying out of responsibilities. Show less

  • Virtual Relationship Manager

    Mar 2019 - Aug 2021

  • Customer Service Executive

    Mar 2018 - Mar 2019
• 

  INFINOX Global

  Aug 2021 - Mar 2023

  Sales Account Manager/Retention

  Converting prospective to potential clients through strategic cold calling sales pitches.Generating sales among client accounts, including upselling and cross-sellingIdentifying opportunities with existing clients to retain them for business growth Maintaining long-term relationships with clients through client satisfactionOperating as the first point of contact for the prospective client Resolving clients’ complaints, educating both the old and the newbies guiding them on the processes Show less

• 

  NordFX Broker

  Apr 2023 - Sept 2023

  Sales Manager

  Planning and overseeing new marketing initiativeContacting potential clients to establish rapport for sales closureResearching organizations and individuals to find new opportunitiesDeveloping a growth strategy focused both on financial gain and customer satisfactionPromote the company’s products/services addressing or predicting clients’ objectiveIncreasing the value of the existing customers while attracting the new ones Finding and developing new markets to improve salesProvide trustworthy feedback and after-sales supportDeveloping new sales areas and improving sales through various sales methodsMaintaining the current clients’ relationship to identify area of potential clients Pursuing leads and moving them through life circle Show less

• 

  CWG Markets Limited

  Jan 2024 - now

  Key Sales Account Manager