Experience

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  Blom bank s.a.l.

  Sept 2005 - May 2006

  Trainee - retail department

  ◦Establish direct and positive contact with clients, providing exceptional customer service and addressing inquiries promptly and professionally◦Actively seek new and potential customers through targeted prospecting efforts, contributing to the expansion of the bank's customer base◦Conduct engaging sales presentations and domiciliation seminars for both corporate clients and groups, effectively communicating the benefits of the bank's offerings◦Provide exceptional after-sales services to clients, ensuring their satisfaction and addressing any post-purchase concerns or inquiries Show less

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  Farm super stores - aswad group

  May 2006 - Nov 2007

  Duty manager

  ◦Manage and supervise all aspects of daily operations, ensuring smooth and efficient functioning of the store◦Monitor and evaluate employee performance to ensure maximum productivity◦Continuously assess the efficiency of operational processes while identifying bottlenecks, inefficiencies, and areas for improvement◦Spearhead store operation strategies to deliver exceptional customer experiences◦Cultivate a positive and collaborative work environment for employees to boost employee morale and job satisfaction◦Lead the training and development of new employees while organizing monthly workshops to enhance employee skills and to keep them updated on industry trends◦Manage pricing strategies and stock control procedures to ensure accurate pricing, timely restocking, and effective inventory management◦Develop and execute strategies for creating eye-catching promotional materials and displays◦Provide direct supervision to cashiers while conducting regular cash flow audits to ensure accurate and secure handling of cash transactions Show less

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  Lebanese islamic bank - credit libanais group

  Nov 2007 - now

  ◦Prepare and execute various operations including outgoing and incoming transfers, check clearing and collection, cash disbursements, domiciliation operations, L/C, L/G, IDC, inter-branch account transactions, mortgages, and personal guarantees◦Coordinate incoming transfers (TRSF) while collaborating with correspondents while ensuring AML precautions with branch managers◦Manage bills related to branches and accurately execute associated entries◦Control and process transfers related to car mechanics, taxes, VAT, and Ogero with settlement to the Ministry of Finance (MOF)◦Monitor check clearing process while promptly addressing returned checks◦Utilize BDL Clear System for approval of returned checks while generating reports on clearing net positions◦Utilize BDL Clear System for uploading batches while maintaining smooth operations◦Leverage BDL RTGS system to monitor account balances with BDL in different currencies and providing daily reports to relevant stakeholders◦Utilize SWIFT Alliance Lite 2 for local transfers and various SWIFT message (MT) tasks◦Manage system files, coordinate card operations (Banker Net, credit, charge, Zakat), and ensure proper settlement◦Process and book loans transactions (Mourabaha) with precise accounting entries◦Oversee, analyze, and control all departmental activities while generating and presenting end-of-month reports to ensure efficient operations Show less

  • Operations Officer - Head of Section

    Jun 2015 - now

  • Operation Officer

    Dec 2008 - May 2015

  • Credit Administrator Officer

    Nov 2007 - Dec 2008