Experience

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  At&t paradyne

  Oct 1987 - Dec 1994

  Provide remote network management for Netcare customers using the skills and technical training described previously.Responsibilites include the following:• Troubleshoot and configure Modems, DSU's, CSU's, T1 Multiplexers, DACS and Routers using Openview, dial access and AT&T Paradyne Network Management Systems.• Work directly with analog, digital and frame relay facility providers and DTE vendors to isolate and resolve troubles. Provide service for data communications systems throughout southern Oregon.Responsibilites include the following:• Repair and maintain data communications hardware and software using a variety of digital analog test equipment.• Plan, schedule and perform firmware and software modifications and upgrades.• Test and analyze analog and digital facilities.

  • Senior Engineer

    Oct 1993 - Dec 1994

  • Senior Field Engineer

    Oct 1987 - Oct 1993
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  Techforce corporation

  Dec 1994 - Aug 1998

  Provide capacity planning and application deployment analysis for new and existing customers.Responsibilities included the following:• Meet with existing and potential customers to discuss requirements and expectations regarding their current network design and future network requirements.• Utilize state of the art modeling tools from Optimal Networks to perform detailed analysis of bandwidth utilization, traffic flows, server placement and response time prediction.• Develop proposals for consulting engagements.• Develop service descriptions to be used for sales training. Show less Provide top level technical support to sales and service for Cisco products and network design. Responsibilities include the following:• Third level network technical escalation for the Technical Support Specialists.• network design technical support for the Network Consultants.• Troubleshooting complex network problems using debug commands and/or sniffer traces.• Resolve problems with our equipment or recommend solutions for other vendor’s products.• Upgrade the IOS of all Cisco models in order to correct software bugs or apply new features. Show less

  • Senior Consultant

    Oct 1997 - Aug 1998

  • Product Support Manager:

    Feb 1996 - Oct 1997

  • Technical Support Specialist

    Dec 1994 - Feb 1996
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  Equant

  Aug 1998 - Jun 2006

  Responsibilities include the following:• Manage Professional Services Practice, which included skills, methodologies and tools within North America. • Manage Professional Services Consultants in a matrix with other Professional Services Directors• Assist in deal qualification, proposal, closure and resourcing.• Ensure that adequate consulting pre-sales and post-sales support is given to both the sales and Professional Services teams within North America.• Create or assist in the development of new Professional Services offers that motivates key financial objectives.• Work with the Professional Services team and Sales to ensure that North America can achieve financial targets for the Network Consulting practice. Show less Provide technical and Professional Service support for the Network Consultants in the field.Responsibilities include the following:• Meet with Network Consultants and Account Managers to discuss existing and potential customer’s requirements and expectations regarding current network designs and future network requirements.• Help the Network Consultants utilize state of the art modeling tools from Compuware to perform detailed analysis of bandwidth utilization, traffic flows, server placement and response time prediction.• Jointly develop proposals with the Network Consultants and Account Managers for consulting engagements.• Develop service descriptions to be used for sales training.• Track and monitor network consulting revenue.• Complete employee performance reviews and assist in the career development of the Network Consultants. Show less

  • Practice Director, Network Consulting

    Jan 2001 - Jun 2006

  • Technical Director of Network Consulting

    Aug 1998 - Dec 2000
• 

  Orange business services

  Jan 2000 - Jul 2011

  Provide pre-sales technical support and implementation consulting services in advanced technologies for global 1000 companies.Responsibilities included the following:• Lead Global Unified Communications Architect for a multi-national fluid motions company. Responsible for designing three parallel UC clusters and migrating 46 locations from an incumbent service provider to the Orange managed service. Also responsible for designing, pricing and implementing new LAN and SRST locations. • Lead Global Unified Communications Architect for a multi-national shipping company. Responsible for designing, pricing and implementing CUCM, Unity and UCCX solutions.• Provide Application Performance Analysis services through the use of Packeteer technologies (now Blue Coat) for a global electronics distributor.• Meet with Solution Consultants and Account Managers to discuss existing and potential customer’s requirements and expectations regarding current infrastructure and future requirements.• Utilize state of the art tools to perform detailed IPT designs and implementation.• Develop proposals, topology diagrams, bill of materials and pricing for integration services and consulting engagements.• Develop service descriptions to be used for sales training.• Track and monitor personal consulting revenue.• Develop and track project plans.• Meet with existing and potential customers to discuss requirements and expectations regarding their current network design and future network requirements.• Acquire and maintain industry technical certifications and training.• Perform IPT discovery and planning workshops with clients to gather details of their current environment and develop detailed reports summarizing the appropriate next steps. Show less Responsibilities included the following:• Development of pre-sales collateral including client presentations, value propositions, competitive information, pricing tools, statement of work templates, etc.• Manage Practice finances – Track pipeline and forecast, insure billing is completed, report on P&L.• Insure industry and technical certifications and recertification’s are completed on time. Manage Professional Services practice including skills, methodologies and tools within North America. • Manage Professional Services Consultants in a matrix with other Professional Services Directors.• Assist in deal qualification, proposal, closure and resources.• Ensure that adequate pre-sales and post-sales consulting support is given to sales and Professional Services teams within North America.• Create or assist in the development of new Professional Services offers that insure success of key financial objectives.• Work with the Professional Service and Sales teams to ensure that North America can achieve financial targets for the IPT practice. Show less

  • Senior Consultant

    Mar 1995 - Jul 2011

  • Practice Director - IP Telephony

    Jan 2000 - Mar 2005
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  World wide technology

  Jul 2011 - Aug 2014

  Solutions architect

  Involved in all aspects of our Enterprise Networks Services practice which includes ISR’s ASR’s, Catalyst and Nexus, WAAS and AVC. I was the SME of network management products and Network Assessments at WWT. Responsibilities included the following:• Authority for PS Delivery on the execution process and procedures to ensure quality and service differentiation.• Provide content for the development of process methodologies, templates, and documentation.• Work with peers, leadership, and internal partners to continually improve technical processes and methodologies.• Actively pursue opportunities to coach and mentor the engineering staff on specific areas, products, or processes.• Work with Delivery Managers to determine training and development plans for engineering staff.• Build relationships with the engineers so they view Solutions Architects as an accessible source of help and information.• Work collaboratively with internal partners to identify trends, gaps, and needs.• Participate in Project Launch Workshops as the most senior technical leaders in our organization. • Actively engage in onsite Quality Assurance activities for our key projects.• Provide peer reviews and technical advice to project teams and design engineers.• Participate in the review of Levels of Effort to ensure adequacy of estimates and ability to execute. Show less

• 

  Lumen technologies

  Aug 2014 - now

  Technology architect

  Recently took position in the IP SWAT team as national support for sales engineers.Responsibilities included the following:• Participate in and often lead customer meetings in order to assist in identifying problem areas and developing technology solutions to address these areas in order to increase their efficiency, reduce costs and drive revenue in partnership with our clients.• Lead customer technology events to explain new technologies and how they pertain to their businesses.• Provide live customer demos of the CenturyLink public cloud services via webinar or in person• Actively pursue opportunities to coach and mentor our sales staff in specific technology areas, products, and processes.• Work with all internal resources to streamline processes and communications with our clients to insure customer satisfaction in order to build and maintain CenturyLink brand loyalty.• Develop sales training and provide said training to the sales team as a continuous educations process.• Provide peer reviews and technical advice to project teams and other Sales Engineers. Show less