
Timeline
About me
IT Support Engineer @ Landmark Technologies
Education

Cherkasy medical academy
2017 - 2019Bachelor's degree industrial pharmacy
Cherkasy medical college
2014 - 2017Associate's degree industrial pharmacy
Experience

"mega" pharmacy
Mar 2016 - Sept 2016Pharmacist- Provided customer service during night shifts, ensuring best practice- Ensured there were no harmful interactions between different medications taken by patients- Complied with all regulatory and safety standards in pharmacy procedures, especially during night shifts

"low price pharmacy"
Nov 2017 - Oct 2018Pharmacist- Handled and dispensed prescription requests, including both paper-based and electronic formats- Fulfilled an average of 300 daily requests for over-the-counter medications- Managed 3 pharmacy openings as a part of a four-person team, within two weeks timeframe- Stocked more than 10 brands of pharmaceutical cosmetics

“aybolit” medical company
Apr 2019 - Dec 2019Ambulance operator- Received emergency calls from individuals in distress, healthcare professionals, and dispatchers, gathering essential information about the situation, location, and patient condition, ensuring fast and efficient communication - Organised transportation of patients in Ukraine and abroad- Communicated instructions to callers on how to administer basic first aid or life-saving measures until medical help arrives- Promoted to administrator after 3 months of work- Responded to approximately 50 phone calls and email inquiries per week Show less

"we wish you health" pharmacy
May 2020 - Mar 2022Pharmacist- Performed 5 successful inventory checks with a strong attention to detail, conducting accurate inventory audits, ensuring precise tracking, and documentation of stock levels.- Demonstrated excellent knowledge of pharmacy operations and provisions, with the ability to handle complex pharmaceutical processes and maintain high standards of quality and safety- Developed effective working relationships with company representatives, indicating strong interpersonal and communication skills.- Utilized multiple medication dispensing programs, including "C1," showcasing adaptability and technical expertise in managing and navigating different software systems- Successfully trained and onboarded5 interns, facilitating their seamless integration into the team. Show less

Generation ireland
Jun 2023 - Aug 2023It support & cybersecurity trainingIn 10 weeks of the Bootcamp, I have learned:- Navigate ticket management systems and manage tickets effectively, including ticket creation, triage, notes and documentation, resolution, and efficient escalation when necessary.- External Peripherals and Connectors: Confident with peripheral devices, computer ports (USB, Ethernet, VGA, HDMI, Audio) and the corresponding connectors.- Contributed to the team with an understanding of fundamental principles of computer networks, including network architecture, protocols, and experience in configuring network devices- Demonstrated skills in providing user support and troubleshooting, including experience in diagnosing and resolving issues in computer and software environments- Actively completed lab simulations using test out, expanding my knowledge and experience in technical incidents, with a solution focused mindset- Managed information security, ensuring data protection, detecting and preventing cyber attacks, and securely operating computer systems- Gained and excelled in role plays, developing a sound mindset to deal with conflict and solving issues Show less

Landmark technologies
Apr 2024 - nowIt support engineer
Licenses & Certifications
- View certificate

Improve your itil® skills
LinkedinAug 2023 - View certificate

Microsoft azure fundamentals (az-900) cert prep: 1 cloud concepts by microsoft press
LinkedinOct 2023 - View certificate

Good design drives business
LinkedinFeb 2023 - View certificate

Intro to service management with itil® 4
LinkedinAug 2023 - View certificate

Zendesk omnichannel agent i
ZendeskDec 2023 
Customer support training programme (c-step)
JobcareOct 2023
Epic
Business in the community irelandMay 2023- View certificate

Omnichannel agent
ZendeskNov 2023 
Jobnet programme
JobcareOct 2023- View certificate

English for it 1
CiscoOct 2023 - View certificate

It support & cyber security programme
Generation irelandJun 2023 - View certificate

Network addressing and basic troubleshooting
CiscoNov 2023 - View certificate

Ai trends
LinkedinMay 2023
Languages
- enEnglish
- ukUkrainian
- ruRussian
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