Francine Schubert MBA

Experience

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  Spec's Music & Video

  Mar 1994 - Feb 1997

  Video Buyer

  •Purchased videos, laser discs, children’s music and cross-promotional products for 48 retail stores •Established and maintained strategic relationships with distributors, like Buena Vista Home Video, ABC Video, CBC/Fox Video, Columbia Tri-Star Home Video (Sony Pictures Entertainment), HBO Video, NCA/Universal Home Video and MGM/UA Home Video, Warner Home Video, Universal Home Video, Paramount Home Video, Walt Disney Home Video.•Managed relationship with Image Entertainment—largest licensee and distributor of laser discs. •Negotiated video unit price with distributors considering promotional dollars, advertising costs and defect rates.•Responsible for analyzing inventory levels and establishing individual store requirements based on sales volume. •Monitored new technology and phase-out outdated formats and incorporated new medium.•Leveraged economy of scale—bulk purchasing for distribution center. Show less

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  Delta Air Lines, Inc.

  Sept 1997 - Jan 2006

  Domestic Sales & Support Representative, International Specialty Sales & Support Representative, Co-

  • Lead a group of 15 – 20 agents through real time assistance and quality control to drive results, by coaching, motivating and developing team to their fullest potential.• Partnered with area management to administer performance evaluations, track employee reliability, accuracy and metrics. Identified training gaps recommended and executed training modules.• Customer service Subject Matter Expert generating real time resolution to guest issues. • Responsible for general flight operations and full service agent duties including: passenger check-in, FAA closing flight procedures and reporting, flight connection issues, baggage service, customer service and ground security. • Liaison between Central Network and local office management team communicating employee and technical performance challenges and opportunities. Show less

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  Royal Caribbean Group

  Jan 2006 - now

  Excel within a forward-thinking leadership capacity to deliver superior guest experience in turnaround ports, including managing a top-performing team of five (5) Account Managers and two (2) Operations, Senior Analysts.Leverage broad industry knowledge toward building and sustaining a strong brand image while coordinating annual ground handling and an $40+-million G&A plan, as well as upholding solid third-party vendor relations.Drive competitive analysis on bids received from multiple companies in each port and aggressively negotiate best pricing for staffing and transportation costs on behalf of the company, as well as applicable contracts.Strategically steer action plans, continuous improvement, lessons learned, and best practices via direct interaction with leadership peers (e.g., shipboard, hotel operations, guest services, GTM, IT / digital, security).Develop and administer turnaround operations and contingency planning (e.g., SITREP meetings, emergency, and crisis management team collaboration). Nurture relations with immigration, port, and government authorities. Show less Build ground handler vendor relations throughout the bid process, operations planning, reporting, financial analysis, invoice review, training / development, and quality assurance for internal and external stakeholders.Travel to turnaround locations to perform site inspections of pier and airport operations. Promote ongoing monitoring via brand quality audits, shipboard reports, ratings, and guest comments for continued improvement.Interface with teams to enhance guest satisfaction and reduce operating expenses. Represent corporation at port, terminal and governmental meetings, cruise industry events, functions, and travel industry conventions. Show less • Along with Ship’s inventory manager, responsible for new build procurement process for all food, beverage and hotel items. Ensuring accurate ordering, and timely delivery of provisions. • Partnered with Senior Shipboard and Corporate Management to identify appropriate product for new venues and special events. • Sources needed items in the most cost effective and expeditious manner. • Provides feedback to management and commodity buyers on supplier performance by conducting audits during shipboard provisioning to ensure consistent service and high quality of goods. • Accountable for the development and maintenance of storing and ordering schedules for the shipboard provisioning team. • Responsible for routine and emergency purchase orders from ships to the supplier including but not limited to submitting orders, confirming orders, receiving and verifying invoices, ensuring timely delivery and recovery of any shorted products. • During emergency dry-dock, conceptualized and executed consolidation process which captured cost savings and efficiencies by leveraging container space and supplier relationships to stage and ship products to strategic location. • West coast consolidation process implemented for San Francisco and Honolulu vessels to capture cost savings.• Assist in training new Purchasing agents as well as skill transfers within existing purchasing agents. Show less

  • Senior Manager, Global Crew Government Relations and Visas

    Jan 2025 - now

  • Senior Manager Worldwide Operations for Guest Port Services

    Jan 2024 - Feb 2025

  • Manager, Worldwide Guest Port Services

    Mar 2018 - Feb 2024

  • Account Manager, Guest Port Services

    Mar 2011 - Mar 2018

  • Buyer II

    Jan 2006 - Mar 2011