Vishal Chitroda

Experience

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  Esri India

  Dec 2010 - Dec 2015

  • Team up with account managers, area managers and industry managers to provide technical support during sales activities.• Advise customers on Geographic Information System requirements and strategies, architectures, products selection, and release planning.• Deliver effective demonstrations of ArcGIS products and solutions that address client business needs and competitive situations.• Assist customers on decisions regarding software solutions, professional services' needs business partner selection, and training requirements.• Prepare Proof of Concepts using ArcGIS products for various industry domains such as Land Management, Utilities, Urban development, Natural Resources etc.• Preparation and configuration of Esri Geodatabase, Maps and Software Configuration to support Product Demonstrations and Proof of Concepts.• Assist clients and business partners in integrating ArcGIS technology with their respective products and organizational data.• Team up with industry managers and account managers to perform regular key account reviews and follow ups.• Act as a technical advisor to customers and partners to provide Geographic Information System strategy support.• Assist with the building, testing, documentation, installation, and training of customized applications integrated with ArcGISproducts.• Proactively pursue self-instruction on all relevant technical topics Show less • Provide technical assistance to Esri India customers encountering issues or seeking guidance on the implementation, configuration, and usage of Esri ArcGIS Online and ArcGIS Desktop products.• Troubleshoot and diagnose technical issues reported by customers, utilizing product knowledge, troubleshooting methodologies, and available resources to identify and resolve problems effectively in ArcGIS Online and ArcGIS Desktop products.• Contribute to the creation and maintenance of support documentation, knowledge base articles, and troubleshooting guides to assist customers in resolving common issues independently.• Manage escalated support cases by collaborating with internal teams and managers to provide timely and effective resolutions for complex technical issues.• Maintain clear and proactive communication with customers throughout the support process, providing updates on case status, troubleshooting progress, and resolution steps to ensure a positive customer experience.• Ensure the quality and accuracy of support interactions, documentation, and resolutions provided to customers, adhering to established standards and processes to maintain high levels of customer satisfaction.• Follow established SLAs for response times, resolution times, and service quality metrics, ensuring that customer support commitments are fulfilled.• Collaborate closely with all the internal teams to provide the needed support to customers and contribute to customer success.• Coordinate and conduct ArcGIS Desktop product trainings for internal and external stakeholders. Show less

  • Senior Executive - Geographic Information System - Product Presales

    Dec 2013 - Dec 2015

  • Geographic Information System Analyst - Technical Support

    Dec 2010 - Dec 2013
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  ZE PowerGroup

  Apr 2018 - Nov 2018

  Business Analyst

  • Liaise between business and technical stakeholders to ensure that all the business requirements are documented and met.• Align the business needs of the clients to the capabilities of information technology solutions to deliver effective business value.• Lead small to medium-sized projects by working closely with Project Management, Implementation, Development, and other teams to deliver solutions that solve business problems and meet business requirements.• Assisted end-users in resolving and identifying system issues by providing application knowledge and technical expertise.• Conduct weekly and monthly meetings to proactively identify issues, new data requests and recommend action items to meet stability, performance, and new feature requirements. Show less

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  Trulioo

  Nov 2018 - Mar 2019

  Sales Engineer

  • Liaise between the sales, product and customer support teams.• Assist clients with testing of workflows to ensure successful implementation of product.• Develop and deliver product demonstrations and presentations.• Assist clients with configuration of the API / Sandbox environment with multiple Data Sources. • Plan and execute operations handover from the project team to technical support team.• Conduct product training's for both external and internal stakeholders.

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  Esri Canada

  Mar 2019 - May 2022

  GIS Consultant

  • Provided technical expertise in configuration, development and implementation of client solutions.• Worked collaboratively with project teams and Project Manager to manage client expectations and to ensure project deliverables were met.• Ensured the smooth delivery of projects as specified in the project plan or Statement of Work.• Monitored and controlled technical activities throughout the complete life cycle of the consulting assignment.• Participated in designing client applications & solutions which included system architectures, databases (Geodatabases and other), ArcGIS Pro/ArcGIS Online/Field Map solution components, data migration/conversion strategies, workflows, and data processing solutions.• Assisted with the configuration, development, testing, documentation, implementation and training of Esri products and solutions.• Executed the delivery of Quick Start services packages for core ArcGIS technology.• Worked with clients to assist during the installation and implementation of software.• Conducted and participated in regular communications with clients, peers and project team members to manage expectations, communicate project progress and ensure project success.• Contributed towards the development of project plans/activity lists/scopes of work for assigned projects.• Assisted in the preparation of proposals (e.g., Service Requests/Task Orders, RFPs).• Supported Esri Canada technology adoption through pre sales activities, events and customer interactions.• Consulted with colleagues as required to seek advice, knowledge and engage others to bring appropriate expertise to the client as required. Show less

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  City of St. Albert

  Jun 2022 - Feb 2023

  GIS Analyst

  • Support the development and implementation of Next Generation 9-1-1 project.• Support installation, configuration, and deployment of ArcGIS Enterprise.• Provide spatial based services related to the business needs of Emergency Services team.• Responsible for data management activities, including capture, update, conversion, and GIS database development.• Support web-based and mobile GIS applications and other spatial corporate applications and databases.

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  Schneider Electric

  Feb 2023 - now

  GIS Sales Engineer

  . Development and presentation of in-person and online demonstrations of Schneider Electric's ArcFM software suite.· Support domestic and international conferences and demonstrations of software.· Preparation and configuration of Esri geodatabases and map services based on demonstration requirements.· Help promote the ArcFM XI solution to utilities and business partners.· Work closely with the account management team as well as international business partners.· Work closely with the product development team to review product functionality and direction Show less