John Isaac Hall

Experience

• 

  Arkansas State University

  Jun 2018 - Sept 2024

  Managed a small team on the Help Desk and trained new hires for the Help Desk role as well as acted in many administrative settings that included, TeamDynamix, Canvas LMS, maintaining the IT knowledge base and building the ITS department’s AI chatbots. When needed, I also assisted with administrative duties involving the web team such as assigning account licenses, managing user access to applications, creating/deploying assessments and assisting with content on the university’s website. I largely took part in interdepartmental collaboration with upper management as well as leadership trainings to implement more cohesive processes with the other departments in IT. Show less

  • IT Help Desk Assistant Manager

    May 2023 - Sept 2024

  • Arkansas State University

    Jun 2018 - Jun 2023
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  Millenium 3 IT

  Feb 2020 - May 2020

  Computer Repair Technician

  Applied advanced troubleshooting methods to computer hardware, OS and BIOS and constructed numerous SOHO builds. Repaired, upgraded or replaced components in several custom builds with experience on the security side by locating, isolating and purging devices on the network via an IDS. Got the chance to work with various other SIEM tools to detect/analyze inbound/outbound traffic on the network.

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  Ritter Communications

  Jan 2025 - now

  Network Support Specialist