Saad Alshehri

Experience

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  Golden Tulip Hotels, Suites & Resorts

  Jan 2013 - Apr 2014

  ● Involved in Sales and Marketing of instrumentation portfolio. ● Ensured an updated database of Leads, customer information, and opportunities.● Assisted in recruiting and directing the sales team.● Set sales goals, compared performance to goals, and adjust goals as needed.● Examined current team processes and procedures, identify opportunities for improvement, and implement them.● Developed individual quotas and assigned territories for team members.● Furnished detailed and accurate sales forecasts.● Fostered a competitive yet collaborative team environment.● Assessed individual performance through observation and measurement, and suggest corrective actions. Show less ● Built business by identifying and selling prospects.● Identified business opportunities by identifying prospects and evaluating their position in the industry.● Recommended top-notch marketing solutions and profit and service improvement strategies.● Amplified sales and marketing by up to 70%.● Achieved 20% over a quarterly target in the 3rd annual quarter.● Created a comprehensive analysis program measuring the effectiveness of sales calls conducted a full SWOT analysis & Market Intelligence in 6 months.● Handled Duty Manager Position once per week. ● Maintained relationships with clients by providing support, information, and guidance.● Identified product improvements or new products by remaining current on industry trends, market activities, and competitors. Show less

  • Sales Manager

    Nov 2013 - Apr 2014

  • Sales Executive

    Jan 2013 - Nov 2013
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  Dana Bay

  Apr 2014 - Apr 2018

  ● Created and enforced plans that will help meet the needs of customers.● Bridged long-term relationships with clients and customers.● Worked quickly to address and resolve customer issues.● Organized and developed membership activities.● Introduced a membership plan and executed it.● Modified and reevaluated the existing membership programs to add value for the customers and the company. ● Refurbished programs to attract communities based on their preferences.● Monitored and maintained friendly relations for a membership association. ● Managed the membership database and recorded the findings.● Oversee the customer service process to ensure members are satisfied. Show less

  • Cluster Manager on Duty

    Apr 2013 - Apr 2018

  • Membership & Members Relations Manager

    Apr 2014 - May 2015
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  Golden Tulip Hotels, Suites & Resorts

  May 2015 - Oct 2015

  Reception Manager

  ● Ensured excellent customer service delivery throughout the front-of-house functions in cooperation with the Department Managers and Duty Managers.● Acted as a point of contact for both staff and customers concerning the Reception functions during the normal opening hours of the center.● Ensured that the center is fit for operation in respect of amenities and customer facilities● Monitored and reviewed current Reception procedures and training documentation● Ensured that the center is safe for staff and customers on a day-to-day basis through adherence to our health and safety policies and procedures. Show less

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  Dana Beach Resort

  Oct 2015 - Apr 2018

  Front Desk Manager

  ● Managed reception, guest services, guest relations, and call center area, making sure all the department runs smoothly.● Created an express online check-in app to avoid delaying the guest; the online app sped up the registration process up to 45 sec.● Raised the rating for Booking.com from 7.4 to 7.9 in three months.● Maintained the score by improving guest relations.● Defined and implemented front desk objectives and procedures.● Helped in the hiring process and trained staff and managed the shift schedules.● Tend to guests' complaints and questions and provided exceptional customer service.● Ensured that the front desk and reception area is kept clean and organized.● Maintained front desk office supplies and equipment.● Managed budgets, records, and contracts on a weekly basis.● Supervised staff and all front desk activities including bookings, appointments, phone calls, and emails. Show less

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  Mövenpick Hotels & Resorts

  Jan 2019 - Jun 2019

  Meetings & Events Manager

  ● Lead the developed organization’s annual strategy for employee events and involvements, including pioneering, creative, new tactics, and campaigns.● Increased the engagement strategy, creative approach, planning, and execution for the organization’s employee events, including day-of-event management.● Conceptualized and created high-profile external events that portray the organization in a positive light to key stakeholders. ● Lead development, design, event creation, and communications for all-employee leadership gatherings.● Provided strategic guidance and consultation for new corporate programs, events, and other experiences.● Designed recommendations for strategic approach, policies, budget, and creative direction of new events.● Designed and implemented methods to transform the digital experience of company events.● Leveraged insights in the development of an annual strategy.● Influenced and negotiated with internal partners as needed in the best interests● Coordinated staffing requirements and staff briefings.● Performed post-event evaluation; including data entry and analysis, and producing reports for event stakeholders. Show less

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  Dana Beach Resort

  Jun 2019 - now

  ● Operational Management:- Assist in overseeing day-to-day hotel operations.- Ensure that all departments (front desk, housekeeping, food and beverage, maintenance, etc.) are running smoothly.- Address operational issues and find solutions to improve efficiency.● Guest Relations:- Interact with guests to ensure a positive experience.- Handle guest complaints or concerns, resolving issues to maintain guest satisfaction.- Implement and maintain high service standards.● Staff Management:- Supervise and coordinate the work of various departments.- Assist in recruiting, training, and managing staff.- Conduct performance evaluations and provide feedback.- Foster a positive working environment.● Financial Management:- Assist in budgeting and financial planning.- Monitor and control expenses to meet budgetary goals.- Analyze financial reports and implement cost-saving measures.● Revenue management:- Collaborate with the sales and marketing team to promote the hotel and attract guests.- Develop and implement strategies to increase revenue and occupancy rates.● Safety and Compliance:- Ensure compliance with safety and health regulations.- Implement and enforce hotel policies and procedures.- Address any issues related to safety or compliance.● Property Maintenance:- Oversee maintenance and cleanliness of the property.- Coordinate repairs and renovations as needed.● Communication:- Communicate effectively with hotel staff, management, and other stakeholders.- Attend meetings with other department heads and participate in decision-making processes.● Problem-Solving:- Quickly address and resolve issues that arise in the day-to-day operations of the hotel.● Administrative Duties:- Handle administrative tasks, such as preparing reports, managing schedules, and handling correspondence. Show less ● One of the pre-opening team back in 2015● Lead, controlled and supervised the Front Desk, Guest Services & Experience, Revenue & Reservations, Ladies Spa & Beach, and, Housekeeping departments, ● Worked closely with Reservations to assure and maximize occupancy rate and revenue.● Was in charge of providing all necessary forecasts. ● Motivated the team and staff actions tailored to customer needs.● Engaged in staff training and maintaining company standards.● Planned budgets and supervised the finances of the departments.● Monitored the work of service personnel, hotel security, quality assurance, and compliance in terms of special guidelines.● Helping in recruiting staff and tracking their performance. Show less ● Ensured front desk is up to the mark and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)● Trained, supervised, and supported office staff, including receptionists, security guards, and call center agents.● Scheduled shifts for all the staff.● Ensured timely and accurate customer service.● Handled complaints and specific customer requests for maximum benefits.● Troubleshot emergencies and catered to them.● Monitored stock and ordered office supplies.● Ensured proper mail distribution.● Prepared and monitored office budget.● Maintained updated records of office expenses and costs.● Ensured the company’s policies and security requirements are met. Show less

  • General Manager

    May 2024 - now

  • Executive Assistant Manager

    Jan 2024 - May 2024

  • Director Of Rooms

    Oct 2020 - Dec 2023

  • Front Office Manager

    Jun 2019 - Oct 2020
• 

  Golden Tulip Hotels, Suites & Resorts

  Nov 2022 - Jan 2023

  Cluster Rooms Division Director

  In charge of 2 properties, Golden Tulip Resort Dana Bay and Dana Beach Resort. Responsible for merging units, DBR extension from 111 units to 142 units. Update: Merging is done and DBR extended to be 142 units.

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  CX Saudi جمعية تجربة العميل

  Jan 2024 - now

  Member Of Customer Experience Association of Saudi Arabia
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  Dana Bay

  Apr 2024 - now

  Hospitality Development Director