Siddharth Desai

Experience

• 

  ITC Hotels

  Dec 2010 - Apr 2011

  Management Trainee

  worked as a trainee and advancing my skills.· Supervised function/event in banquet department.· Managed admin work at reception/front desk. · Handling and maintain customers service standards.

• 

  McDonald's

  Jun 2016 - now

  Oversee day-to-day HR operations and employee engagement for three restaurant locations (FHPI). Strategized workforce planning, forecasting, and requisition to hire, retain, and optimize talent aligned with business needs.- Develop and lead HR operations by providing support to recruitment, staffing levels/deployment, turnover, absenteeism, campus recruitment and co-op support, compensation, promotions, productivity, constructive feedback, and coaching.- Increased productivity and accountability through realignment of employees’ strengths and availabilities with shift lengths in the scheduling system and initiated cross-training for crew and disciplinary actions for repeated absences.- Ensured up-to-date schedule statistics records and database in HRIS system for staff changes, new hires, and terminations.- Perform staffing analysis of hiring needs and prepare employee hiring forecast. - Provide store leadership by initiating cross-functional training, and teamwork and driving best practices for staff development.- Conducted employee surveys, focus group meetings, and analyses to determine L&D requirements and areas to improve.- Provide supportive solutions to employee relations issues by conducting detailed and objective investigations. offering an open door policy to assist with arising conflict and creating a central point of contact to manage employee changes.- Implement HR programs and policies, support onboarding, training and development, Health and Safety, employee retention and compliance. Participate in annual benefits review/renewal and provide the first point of contact for enquires.- Ensured up-to-date records management and data administration in the HRIS system for new hires, and terminations. Show less Managed operational procedures, processes, and policies with attention to compliance with health and safety regulations. Monitored overall performance of labour, equipment, and service leadership.- Led two store operations through attention to detail, creating team awareness and coaching on optimal usage of products; used communication posters and timely follow-up to ensure adequate product handling procedures.- Led team about KPI metrics to meet set goals & implemented process improvements with Lean techniques.- Evaluated team with performance appraisals and provided subsequent mentoring to support learning, and development plan.- Fostered an engaging and inclusive environment to empower employees; introduced competitive gaming and daily incentives to boost team productivity and customer service quality. Show less

  • Manager, People and Operations

    Sept 2021 - now

  • Assistant Manager, Health and Safety

    Nov 2020 - Aug 2021

  • Assitant Manager, People Operations

    Jun 2016 - Nov 2020