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Adaeze Chukwuemeka

Sales Office Administrator

274 followers

Port Harcourt, Rivers State, Nigeria

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Timeline
About me
Customer support Specialist || Data Analysis|| Healthcare
Education
- Federal Science and Technical college Awka
  2004 - 2010
- Nnamdi Azikiwe University
  2010 - 2016
  Bsc psychology
- University of the People
  2024 - 2027
  BSHS Health Science
Experience
- LG Electronics
  Dec 2018 - Jul 2022
  Sales Office Administrator
- Moniepoint Group
  Oct 2022 - now
  Customer Support Representative
  I'm passionate about delivering top-notch customer experiences. By listening carefully and responding thoughtfully, I've boosted satisfaction ratings by 25% and cut response times by 30%. I've also developed a comprehensive knowledge base and collaborated with our team to resolve tough customer complaints, reducing them by 90%. I thrive on solving complex problems and continually improving our support processes.
Licenses & Certifications
- Digital Marketing Masterclass - 23 Courses in 1 Phil Ebiner
  Udemy
- Smart Thinking : Overcoming complexity
  LinkedIn
  Jan 2021
- Critical Thinking for Better Judgment and Decision-Making
  LinkedIn
  Jun 2024
  View certificate
- Product Hub Africa Bootcamp 2.2 Product Management Track
  Product Hub Africa
  May 2024
  View certificate
- Successful Negotiation : Essential Strategies and Skills
  Coursera
  Feb 2022
- Customer Service Fundamentals
  Knowledge Accelerators
  Feb 2023
  View certificate
- Developing Your Emotional Intelligence
  LinkedIn Learning
  Jun 2024
  View certificate
- Critical Thinking in Organizations Eivina Muniut
  Udemy
- Soft Skill Certifcation (Grade: Proficient)
  Jobberman Nigeria
  May 2022

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