Andrew Maxwell

Experience

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  Sam's Club

  Aug 2010 - Oct 2015

  Tire Technician

  Learned and enforced RMA policies via Michelin technician training. Performed the following services: flat tire repair, balancing, tire installation, TPMS reset/relearn procedures, headlight restoration, and battery testing/replacing. In this position I also created The Tire Survival Guide--a abnormality/defect detection/reference guide for dealing with many common tire defects.

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  Loffler Companies

  Oct 2015 - Jun 2018

  Manages a three person team that covers the day-to-day operations of reception, hospitality, mail, records, and print. Documents print volume, mail flow, and office/kitchen supplies for a client site. In this site I create new processes and improve upon processes that were already in place. As a managed service representative I am also in charge of balancing client needs with company goals. Responsible for covering client sites for vacation, sick days, and added help. Currently I have filled in at 17 different sites and have gained experience in Reception, Mail Service, Shipping, Switchboard Operation, and Print Production. These positions, many times, require me to learn the job in a very short amount of time.

  • LMS Office Services Lead I

    Nov 2016 - Jun 2018

  • LMS Client Service Representative

    Oct 2015 - Nov 2016
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  MTS Systems Corporation

  Jun 2018 - Mar 2022

  Create and revise existing user assistance content. Collaborate with engineers and subject matter experts (SMEs) to create content. Participate in the development and implementation of company standards/processes. Support development through peer documentation review and project planning. Perform various documentation-related duties, which include but are not limited to the following: compiling websites, monitoring manual stock, updating and creating part numbers for new manuals, and managing a library of online help content. Recently I have undertook the responsibility of managing all our manuals front-matter.

  • Technical Writer

    Dec 2018 - Mar 2022

  • Technical Communications Associate

    Jun 2018 - Dec 2018
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  SeaTec Consulting Inc.

  Mar 2022 - Mar 2024

  Senior Analyst/Technical Writer

  Develops documentation that meets customer and internal standards using iSpec2200 and S1000D.Works with customer and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.Develop and revise content for maximum usability, maintaining voice for customer specifications.Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. Show less

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  Oliver Wyman Vector

  Feb 2024 - now

  Senior Analyst

  Develops documentation that meets customer and internal standards using iSpec2200 and S1000D.Works with customer and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.Develop and revise content for maximum usability, maintaining voice for customer specifications.Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. Show less