Siddhi Dhole

Experience

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  Matrimony

  Apr 2017 - Aug 2017

  Data Entry
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  Divine Touch

  Apr 2018 - Aug 2018

  Social Media Marketing Intern
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  Honeywell

  Jul 2020 - Jan 2022

  Project Administrator

  • Project Set Up & Maintenance• Checked for missing time sheets and outstanding vendor invoices• Input Project closeout requirements• Assisting in resolution of invoice disputes and blocked invoices• Running and distributing reports to PM(s)• Obtain the BOM file information from SDC and coordinate review & approval with PM• Provide Material Tracking and Expediting support• Processing returns and cost transfers• Provide delivery information to customer upon request• Equipment: Sourcing, Process Orders, Tracking• Subcontractor : New Vendor Set-up, Issue PO, Track Invoices• Assisted field operations in maintaining consistent customer satisfaction with quality products and services.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Assessed departmental operations to determine areas for customer service improvement and support.• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.• Developed open and professional relationships with team members, enabling better, more effective customer service.• Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.• Processed orders and entered into [SAP, FX, NEX, SMARTQ, CPQ] program for tracking, maintaining, monitoring and reporting. Show less

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  Coupa Software

  Jan 2022 - Jun 2023

  Associate Consultant - Risk Assess Managed Services.

  -Make sure customers are successful by acting as the point of contact after deployment and attending to their needs. To do this, utilise the Coupa Risk Assess CRM platform to analyse and look into reported customer questions in order to find the source of workflow, programme, reporting, user access, and other ad hoc issues.-Maintain a complete grasp of each customer's workflow, pinpoint issues & major pain areas, and provide long-lasting solutions for standard & configuration-demanding requests-Write comprehensive but easy-to-read process documentation that both internal Coupa users and external customers may use to successfully navigate the platform.-My expertise as a subject matter expert in software consulting is highly valued both internally and outside, leading to regular team collaborations to guarantee the success of clients who might eventually sign a contract with Coupa Managed Services.-Develop & configure risk & compliance assessments & programmes in the Coupa Risk Assess tool post-implementation; assemble required KPIs; rewrite formulas; create clauses; configure programme components; establish data to automate customer activities.-Assist in educating and mentoring the Managed Services team's Consultants, giving them a well-rounded education in programme development, reporting, relationship management, and encouraging the technical and critical thinking abilities needed to handle more complex customer requests.-Helped in creating & hosting CRM platform functionality webinars to instill confidence & understanding of the Coupa Risk Assess CRM product in the internal team as well as for clients Show less

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  Global Governance Initiative

  Jul 2023 - Feb 2024

  GGI Impact Fellowship Candidate

  Learning problem-solving directly from industry leaders (C-Suite) who write and teach their own business cases, using a case-based format. Building expertise in Management Consulting, Policy Consulting, Product Management, Sustainability, and Communication. Developing a solid foundation to drive meaningful impact through business and policy analysis, consulting research, and hands-on start-up projects.

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  Deutsche Bank

  Aug 2023 - now

  Associate Engineer

  Collaborated with Business and Project Managers/Scrum Masters to understand project requirements and design Coupa Risk Assess solutions tailored to Deutsche Bank's needs.Conducted hands-on Coupa technical configurations, managing changes and ensuring alignment with industry best practices.Worked alongside Architects and Platform Owners to support program deployment objectives and maintain alignment with project goals.Investigated and resolved issues escalated to development/L3 within defined SLAs, ensuring optimal system performance and user satisfaction.Conducted rigorous Coupa release testing, identifying and addressing any issues to maintain system integrity.Enforced best practices in configuration and implementation, promoting efficiency and adherence to industry standards.Played a key role in solution reviews, assessing feasibility and functional fitment according to Deutsche Bank standards and best practices, while managing customer expectations for timely project delivery.Contributed to knowledge sharing initiatives by documenting configurations and enhancing key operating principles.Prepared and delivered maintenance documentation, regularly updating configuration workbooks to ensure accuracy and relevance.Proactively suggested process improvements based on application capabilities and industry best practices, driving continuous enhancement of systems and workflows. Show less