Ryan Chua

Experience

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  En Sushi

  Dec 2016 - Aug 2018

  I worked mainly as a server. I took orders, serve food, gather customer's feedback and cleaning up area. This has greatly help me in understanding and communicating customers, working with colleagues and keeping things organized

  • Food Server

    Mar 2018 - Aug 2018

  • Food Server

    Dec 2016 - Mar 2018
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  Grab

  Feb 2021 - Nov 2021

  Food Delivery Rider

  Deliver food to customers quickly while ensuring food quality and safety.

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  Temasek Polytechnic

  Apr 2021 - Sept 2021

  Artificial Intelligence Intern

  During my internship, I have explored on new apps related to artificial intelligence and technologies alike.I explored the usage of Synthesia and HourOne(RealsAi) to create AI powered avatars and generate use cases for an education institute like Temasek Polytechnic to use these apps.I have also explored on using Microsoft Power Platform, more specifically, Power Apps and Power Automate to create an app that allows for users to fill in a request form and automate the process of acceptance through power automate. Some other smaller projects/research i have done during my internship are, AzureAD exploration, virtual contact cards, EFLOW, VideoAsk, Uneeq integration with Dialogflow.Through my internship I also had the opportunity to join a few webinars such as, SG-NLP, Microsoft Power Platform and Teams Company Communicator. Show less

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  Plaza Premium Group

  Nov 2021 - May 2024

  F&B Service Crew/Guest Service Officer

  · Greet customers, make suggestions, answer and present the menu· Ensure quality service in the dining room and serve meals· Prepare food/drinks order and pour beer/wine for customers· Handle telephone inquiries and make reservations· Assist customers with their internet access requirements· Use sales techniques to retain customers and attract more· Check customers into the lounge· Prepare closing and sales reports during night shifts· Do all other tasks as required by the supervisor· Maintain the customer satisfaction level at the Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level. Show less

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  ShiftBus

  Aug 2023 - now

  Co-Founder
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  Accenture

  Dec 2023 - Dec 2023

  Business Analyst

  · Work with Product Owners, end users and business stakeholders to define and refine solution requirements.· Work with the technical delivery teams to profile and review customer provided data sets in order to understand the profile and quality of that data and to define how that data can be used within the operational system.· Developing and owning scoring typologies for the system that address key customer requirements.· Work with the R&D teams to identify future product enhancements that would deliver benefits to customers.· Work with end users to support their adoption of new systems Show less

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  Accenture

  Sept 2024 - Apr 2025

  Technical Architect

  Experience in helping deliver a national level project, mainly migration and building of azure resources focusing on scalability, novelty, robustness while balancing costs.Worked closely with client to understand requirements through design workshops and constant communications.